It service Work, Jobs in Gourock, Ivc (with Salaries)

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
14d
Service & Maintenance Technician - Wind Turbines
Everun —Colintraive
- £28,000 - £34,000 a year
- Weekend availability
- Schematics
- Maintenance
- Microsoft Office
Quick apply
12d
Health Records Clerical Officer - Health Records
NHS Scotland —Greenock
- £26,696 - £28,988 a year
- Part-time
- Hospital
- Computer literacy
- Typing
- Annual leave
- Employee assistance programme
10d
Storeperson Technician - (Perm/Full Time) - REF:HSCP/83303
Inverclyde Council —Greenock
- £29,613 - £31,812 a year
- Hybrid work
- Annual leave
10d
Branch Assistant (Full time)
Ramsdens Financial Ltd —Dumbarton
- Up to £13.65 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Assistant - Market Street & Cafe
Morrisons —Greenock
- Serving
- Café
- Annual leave
- Employee discount
Quick apply
14d
IT Support Specialist
Ticopti Technology Services Ltd. —Glasgow
- £50,000 a year
- Full-time
- Computer literacy
- Maintenance
- In-person
- Free parking
Quick apply
10d
Assistant Porter Manager B4
NHS Scotland —Greenock
- £31,537 - £34,303 a year
- Overtime
- Management
- Hospital
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Community Link Worker - Part Time
WithYou —Dunoon
- £28,325 - £32,960 a year
- Part-time
- Travel
- Annual leave
- Referral programme
Quick apply
2h
Digital Media Officer
Renfrewshire Carers Centre —Paisley
- £14.60 an hour
- Part-time
- Social media management
- Bachelor's degree
- Quality control
- Free parking
- Store discount
Quick apply
7d
Technician [Signalling Maintenance]
Network Rail —Irvine
- £45,669 a year
- Weekend availability
- Maintenance
- Leadership
- Communication skills
- Annual leave
- Employee discount
Junior Netsuite Systems Administrator
Ooni —Lomond
- Annual leave
- Employee assistance programme
10d
Administration Assistant
River Clyde Homes —Greenock
- £26,048 - £31,288 a year
- Full-time
- Hybrid work
- Data analysis skills
- Maths
- Computer skills
- Annual leave
Quick apply
12d
Administrative Officer
Scottish Courts and Tribunals Service —Dumbarton
- From £28,782 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
10d
Team Member
Greggs —Greenock
- £11.03 - £12.91 an hour
- Customer service
- Cleaning
- Employee discount
Quick apply
8h
Senior Clerical Assistant - (Temp/Full Time) - REF:HSCP/83219
Inverclyde Council —Greenock
- £27,992 - £28,610 a year
- Temporary
- Hybrid work
- Annual leave
10d
Pupil Support Assistant - (Temp/Part Time/Term Time) - REF:ECOD/07821
Inverclyde Council —Greenock
- £27,992 - £28,610 a year
- Temporary
- Hybrid work
- Annual leave
7d
Night Porter £13 per hour (Live in Available)
Stonefield Castle Hotel —Tarbert
- £13 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Annual leave
Quick apply
Manager
Events Photo Team —Balloch
- £21,387 - £26,378 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
12d
Royal Mail Delivery Driver - Inverclyde Delivery Office
Angard Staffing —Inverclyde
- £13.69 - £16.44 an hour
- Temporary

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it service jobs near gourock, ivc

IT Service Desk and Incident Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£35,667 a year
14 days ago

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Networking
Communication skills
Active Directory
Help desk

Full job description

Salary

£35,667 plus benefits

Contractual hours

37.5

Basis

Full time

Package

• Competitive salary • Very generous pension • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents

Date posted

05/08/2026

Job reference

REC000101644

IT Service Desk and Incident Analyst - REC000101644.

Location: Based from our beautiful Gourock head office 5 days per week with travel across our ports and vessels as required.
Contract: Permanent, full time 37.5 hours per week, Monday – Friday 8:30-17:00
Salary: £35,667 plus benefits

Keep Our Business Connected. Solve Problems. Make an Impact.

Are you passionate about technology and thrive on solving problems? Do you enjoy delivering outstanding customer service while working in a fast-paced IT environment?

We're looking for an IT Service Desk & Incident Analyst to join our team and play a vital role in maintaining the high standards of IT support our colleagues rely on every day. Working within a predominantly Microsoft environment and utilising Freshservice as our IT Service Management platform, you'll be at the heart of resolving technical issues, managing incidents, and ensuring business-critical services remain available and performing at their best.

This is an exciting opportunity for a proactive and customer-focused IT professional who enjoys troubleshooting, collaborating with stakeholders, and driving service excellence.

What You'll Be Doing

As our IT Service Desk & Incident Analyst, you'll:

Act as the first point of contact for IT incidents, service requests and technical support queries.
Log, prioritise, investigate and resolve issues within agreed service levels.
Diagnose and troubleshoot problems, escalating where required.
Monitor incidents through to resolution, keeping users informed throughout.
Identify recurring issues and support root cause analysis to drive long-term improvements.
Manage service request queues and deliver excellent customer service.
Participate in out-of-hours support when required.

What We're Looking For

You'll bring a combination of technical expertise, problem-solving ability and excellent customer service skills, including:

Essential Experience & Knowledge

Previous experience in a Service Desk, Incident Management or similar IT support role.
Experience working within Microsoft environments.
Strong Microsoft user administration experience, including:

Active Directory
Microsoft 365 / Office 365

Understanding of:

Event monitoring and management technologies
Virtual and physical server environments
Replication technologies
Network, server, database and application resilience concepts

Experience engaging with a variety of stakeholders and customers.

Personal Attributes

A collaborative team player with a positive, proactive approach.
Highly organised with excellent planning skills.
Calm under pressure with the ability to think logically and troubleshoot effectively.
Strong verbal and written communication skills.
Excellent relationship-building, networking and influencing abilities.
Able to prioritise workloads and deliver against competing deadlines.
Analytical, objective and committed to delivering exceptional customer service.

Why join CalMac?

This is an exciting time of positive change for CalMac! As one of Scotland’s biggest employers and being awarded a 10‑year CHFS3 contract, we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities.

And this is more than just a Service Desk role. You'll be joining a team that plays a critical role in keeping the organisation running smoothly while contributing to service improvement and operational excellence. You'll have the opportunity to work with modern Microsoft technologies, collaborate with experienced IT professionals, and make a genuine impact every day.

If you're an enthusiastic IT professional who enjoys resolving incidents, improving services and delivering excellent customer experiences, we'd love to hear from you.

Please note, we may close this vacancy early for external applicants if we receive the required quality or quantity of applications. All offers are subject to references and right to work in the UK checks. No agencies please

Apply Now

Refine Your Search

it service jobs in gourock, ivc

IT Service Desk and Incident Analyst

Service & Maintenance Technician - Wind Turbines

Health Records Clerical Officer - Health Records

Storeperson Technician - (Perm/Full Time) - REF:HSCP/83303

Branch Assistant (Full time)

Customer Assistant - Market Street & Cafe

IT Support Specialist

Assistant Porter Manager B4

Community Link Worker - Part Time

Digital Media Officer

Technician [Signalling Maintenance]

Junior Netsuite Systems Administrator

Administration Assistant

Administrative Officer

Team Member

Senior Clerical Assistant - (Temp/Full Time) - REF:HSCP/83219

Pupil Support Assistant - (Temp/Part Time/Term Time) - REF:ECOD/07821

Night Porter £13 per hour (Live in Available)

Manager

Royal Mail Delivery Driver - Inverclyde Delivery Office

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