Customer experience specialist Work, Jobs in Grafham, Cam (with Salaries)

Customer Service Specialist
Trade Mastermind Limited —Peterborough
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
11h
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Customer Operations Administrator
Bank of Ireland —Huntingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Contracts
- Financial services
- Annual leave
- Employee assistance programme
6d
Customer Service Representative - Peterborough
Diligenta —Peterborough
- From £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Customer service
- Employee assistance programme
Field Sales Executive
Charity Link —Cambridge
- £26,500 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Production Operative
Centrado Trading Limited —Huntingdon
- £30,465.51 an hour
- Full-time
- Warehouse experience
- Power tools
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Senior Customer Service Advisor
Barclays —Huntingdon
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
10d
Customer Insights and Experience Analyst
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee discount
7d
Team Leader Customer Operations
Bank of Ireland —Huntingdon
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee assistance programme
6d
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Specialist
Nuclera —Cambridge
- Part-time
- Hybrid work
- Customer service
- Salesforce
- ERP systems
- Annual leave
- Life insurance
Quick apply
Warehouse Operative
Deanta UK Ltd —Ely
- £14 an hour
- Full-time
- Heavy lifting
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Head of Data
Cambridgeshire and Peterborough NHS Foundation Trust —Huntingdon
- £66,582 - £77,368 a year
- Full-time
- Analysis skills
10d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
4d
Administrator
Arnold Clark —Milton Keynes
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
14d
Disrepair Co-ordinator
Cross Keys Homes —Peterborough
- £30,989 - £32,620 a year
- Full-time
- Remote
- IT
- Communication skills
Administrator
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Travel
- IT
5d
Process Specialist
Hexcel Corporation —Duxford
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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customer experience specialist jobs near grafham, cam

Customer Service Specialist

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
11 hours ago

Benefits

Free parking
Annual leave
Company pension
Company events
On-site parking

Qualifications

CRM software
Sales
Customer service
Customer support
Account management
Communication skills

Full job description

Join the UK's No.1 Business Coaching Platform for Trades & Construction Business Owners

Trade Mastermind, founded by entrepreneur Joseph Valente, is on a mission to help construction and trade business owners scale their businesses, increase profitability, and achieve long-term success. As one of the UK's fastest-growing coaching and education companies, we pride ourselves on delivering exceptional results and outstanding customer experiences.

We are looking for a Customer Service Specialist who is passionate about helping people, building strong client relationships, and ensuring every customer receives a world-class experience from onboarding through to ongoing support.

If you're energetic, personable, organised, and thrive in a fast-paced environment, we'd love to hear from you.

The Role

As a Customer Service Specialist, you will be the first point of contact for our clients, supporting them throughout their journey with Trade Mastermind. You'll play a key role in onboarding new customers, maintaining engagement, resolving enquiries, supporting retention activities, and ensuring every client receives exceptional service.

Key ResponsibilitiesCustomer Onboarding & Support

Deliver a warm and professional welcome to all new clients.
Guide customers through onboarding and introduce them to Trade Mastermind's products, services, and processes.
Provide exceptional customer support via telephone, email, WhatsApp, and other communication channels.
Resolve customer enquiries efficiently, professionally, and empathetically.

Client Relationship Management

Build and maintain strong relationships with customers.
Conduct attendance, engagement, and check-in calls to maximise participation in events, coaching sessions, and appointments.
Proactively identify customer needs and provide appropriate guidance and support.
Support long-term customer success and retention.

Account Management & Retention

Assist the Head of Key Account Management in managing customer accounts.
Monitor customer engagement and identify clients at risk of disengaging or cancelling.
Take proactive action to improve customer satisfaction and retention.
Ensure timely follow-ups and personalised customer support.

Credit Control & Payment Support

Contact customers regarding outstanding balances and payment arrangements.
Assist with Premium Credit agreements, including documentation and customer communications.
Support approved payment plans and maintain accurate records.
Handle sensitive financial conversations professionally while preserving strong customer relationships.

Administration & Case Management

Maintain accurate customer records and CRM updates.
Log all customer communications and interactions.
Ensure customer information remains accurate and compliant.

Collaboration & Continuous Improvement

Work closely with Customer Operations, Finance, Sales, Events, Credit Control, and Delivery teams.
Contribute ideas to improve customer experience and operational efficiency.
Meet departmental KPIs, service standards, and response time targets.

What We're Looking For Essential Skills & Experience

Excellent customer service and relationship-building skills.
Strong verbal and written communication skills.
Highly organised with strong attention to detail.
Ability to manage multiple tasks and customer accounts simultaneously.
A proactive approach with excellent problem-solving abilities.
Professional, empathetic, and customer-focused mindset.
Experience working in a customer-facing environment.

Desirable Experience

Experience in customer service, account management, client success, or customer support.
Experience within sales, retention, collections, or finance administration.
Knowledge of CRM systems.
Experience in a coaching, training, events, or service-based business.

What We Offer

Competitive salary of £30,000 – £35,000 per annum
Company pension scheme
Career development and sponsored qualifications
Full equipment provided
Health & wellbeing programme
Regular company events and team socials
Free on-site parking
20 days annual leave plus bank holidays
Birthday off
Access to our brand-new 20,000 sq. ft. Trade Mastermind University HQ
Supportive, ambitious, and high-performing team environment

Why Join Trade Mastermind?

At Trade Mastermind, we don't just support our clients-we help transform businesses and lives. You'll be joining a passionate team dedicated to delivering exceptional customer experiences while making a real difference to the success of trade and construction business owners across the UK.

If you're ready to take the next step in your customer service career and join an industry-leading company, apply today.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in grafham, cam

Customer Service Specialist

Customer Service Specialist

Customer Operations Administrator

Customer Service Representative - Peterborough

Broker Support Specialist

Field Sales Executive

Production Operative

Senior Customer Service Advisor

Customer Insights and Experience Analyst

Team Leader Customer Operations

Account Manager and Onboarding Specialist

Customer Service Specialist

Warehouse Operative

Head of Data

BCAL Operations Team Leader (Specialist Logistics)

Administrator

Customer Success Officer - Contracted clients

Disrepair Co-ordinator

Administrator

Process Specialist

I want to receive the latest job alerts for customer experience specialist in grafham, cam

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