Customer service manager Work, Jobs in Grampound, Con (with Salaries)

Aftermarket Delivery Service Manager
ELIQUO HYDROK UK —Saint Columb Major
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Sick pay
Customer Service Assistant Manager
Finisterre —Saint Agnes
- £28,000 a year
- Full-time
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Heating Manager
Correct Contract Services Ltd —St. Columb
- £50,000 - £60,000 a year
- Maintenance
- Supervising experience
- Continuous improvement
- Free parking
- Annual leave
Quick apply
10d
Business Manager
Vertu Motors —Truro
- £35,000 - £50,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
13d
Retail Area Manager (Devon/Cornwall)
Brandon Trust —Falmouth
- £36,829 a year
- Part-time
- Sales
- Customer service
- Merchandising
2d
Store Manager - Truro
H.Samuel —Truro
- Full-time
- Training & development
- Retail management
- Employee discount
Hotel - Duty Manager
Premier Inn —St. Austell
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Holiday Services Manager
Park Holidays UK —Newquay
- £32,000 - £34,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
10d
Assistant Hotel Manager
TravelodgeHotels —St. Austell
- £28,000 a year
- Full-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Wickes —Truro
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Store Manager
JDSPORTS —Newquay
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
8d
Beauty Salon Manager
Escape Beauty Truro —Truro
- £27,000 - £31,000 a year
- Full-time
- Management
- Business development
- Supervising experience
Quick apply
23h
Procurement Manager, UKI OPEX Procurement
Amazon UK Services Ltd. —Perranporth
- Full-time
- Bachelor's degree
- In-person
3d
Duty Manager
Premier Inn —Wadebridge
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Counter Manager - Truro
Benefit Cosmetics UK —Truro
- Weekend availability
- Customer service
- Retail management
- Annual leave
- Referral programme
2d
Store Manager
SPAR —Looe
- Weekend availability
- Customer service
- Data analysis skills
- Training & development
- Employee discount
- Flexible schedule
Store Manager - 39 Hours
Bestway Group —Portreath
- Full-time
- Retail management
- Communication skills
Quick apply
2d
Cafe Manager
Tesco UK —Redruth
- Full-time
- Serving
- Hospitality
- Sales
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Helston
- £35,797 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
14h
Regional Team Lead – Vfast Engineering
ORBITAL NET LIMITED —Truro
- Overtime
- Remote
- Customer service
- First Aid Certification
- Continuous improvement
Quick apply

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Aftermarket Delivery Service Manager

ELIQUO HYDROK UK -
Saint Columb Major

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

CRM software
Wastewater treatment
Technical project or programme management experience
Project engineering
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Lean
ERP software
Performance management
Six Sigma
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Conflict management
Overseeing budgeting and forecasting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Project management experience
Communication skills
Analytics

Full job description

The Aftermarket Service Delivery Manager is responsible for leading the successful delivery of all aftermarket engineering and support services. This role ensures that customers receive a high‑quality, consistent service experience while overseeing a multidisciplinary team of Project Engineers and Administrative staff. The position plays a key part in driving operational performance, customer satisfaction, and continuous improvement within the Aftermarket function.

What you'll be doing:

Oversee day‑to‑day delivery of aftermarket engineering projects, service requests, and support activities.
Lead, mentor, and develop Project Engineers and Admin staff.
Allocate resources effectively across multiple workstreams and customer accounts.
Set clear objectives, monitor performance, and support professional development.
Act as the primary escalation and service contact for aftermarket customers.
Manage service‑related issues, risks, and escalations, ensuring timely resolution.
Track and manage KPIs, service performance metrics, turnaround times, and SLAs.
Maintain governance processes, documentation, and compliance with internal standards.
Identify opportunities to improve efficiency, quality, and customer experience.
Implement process updates and drive adoption of best practice across the Aftermarket team.
Support costing, quotes, and proposals for aftermarket work when required.
Manage budgets or forecasts relevant to the aftermarket workstream.

Who we are looking for:

Essential

An individual with highly developed interpersonal and communication skills, with the ability to build trust, influence at all levels, manage conflict effectively and foster strong collaboration across diverse teams and stakeholders.
A candidate with a strong track record of managing multiple projects or tasks with competing priorities, shared resources and interdependencies.
Experience leading service delivery, project delivery, or technical customer‑facing operations.
Proven ability to manage multiple tasks, priorities, and deadlines.
Strong analytical skills with the ability to interpret performance data and drive improvements

Desirable

Experience in the water industry, including wastewater permits and compliance
Experience in aftermarket, service, or after‑sales engineering environments.
Background in project management or engineering management.
Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma).
Familiarity with CRM, ERP, or service management systems.

About us

ELIQUO HYDROK is an award-winning, established and growing, market leader. We provide water treatment solutions that keep seas and rivers clean and drinking water safe. From flood water management to sewage filtration systems, we provide innovative, environmentally considerate, cost-effective, and practical solutions to municipal water companies.

We’re passionate about our people, offering a range of benefits to our valued employees, including hybrid working and a Medicash healthcare plan. You will be part of a team of 180+ colleagues delivering high-quality, essential services underpinning water infrastructure and environmental improvement across the UK.

Inclusion & Diversity

At Eliquo Hydrok, we are committed to fostering a culture of Fairness, Inclusion and Respect across all areas of our business. We actively promote equality and diversity, and do not tolerate discrimination of any kind - whether based on gender, race, disability, age, religion, sexual orientation, or employment status. Our goal is to ensure that every individual, regardless of background, feels respected, valued, and empowered to reach their full potential. To support fairness in our recruitment process, we ask all applicants to complete an Equal Employment Opportunity (EEO) survey after applying. This helps us monitor and improve our practices, ensuring equal access to opportunities for everyone.

Benefits

Flexible/hybrid working options available
Medicash Health Plan
Company Pension
Sick Pay
On-site parking
Cycle to Work Scheme
Company Events
Appraisal and Personal Development programme

Apply Now

Refine Your Search

customer service manager jobs in grampound, con

Aftermarket Delivery Service Manager

Customer Service Assistant Manager

Heating Manager

Business Manager

Retail Area Manager (Devon/Cornwall)

Store Manager - Truro

Hotel - Duty Manager

Holiday Services Manager

Assistant Hotel Manager

Assistant Manager

Store Manager

Beauty Salon Manager

Procurement Manager, UKI OPEX Procurement

Duty Manager

Counter Manager - Truro

Store Manager

Store Manager - 39 Hours

Cafe Manager

Holiday Sales - Owner and Guest Experience Manager - HS1

Regional Team Lead – Vfast Engineering

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