Customer support & client services managers Work, Jobs in Grantham, Lin (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
9d
Retail Support Team Leader (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
9d
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Referral programme
Quick apply
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
8d
Site Services Manager - Print Room
Ricoh —Nottingham
4d
Head of Client Success
AmTrust International —Nottingham
- Financial services
- Annual leave
Senior Resident Liaison Officer
PiLON —Nottingham
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply
CX Operations Performance Manager
Boots —Nottingham
- Full-time
- Analysis skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
8d

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Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
Free on-site parking, electric car charging points,excellent bus links, bike shelters and showers on site. You have worked in a customer service/ contact centre…
£27,675 a year
Quick apply
Customer Support Specialist
TMS (Analysis) Ltd —Nottingham
Upsell products or services to customers when appropriate. Assist customers with inquiries, concerns, and requests in a professional and timely manner.
From £29,000 a year
Quick apply
4d

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customer support & client services managers jobs near grantham, lin

Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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Refine Your Search

customer support & client services managers jobs in grantham, lin

Customer Service Team Leader (12 month contract)

Head of Customer Service

Retail Support Team Leader (Bicycle Industry)

Customer Experience Manager

Tier 1 Complaints Officer

Site Services Manager - Print Room

Head of Client Success

Senior Resident Liaison Officer

CX Operations Performance Manager

Other jobs to consider

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