Retail manager Work, Jobs in Grantley, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Store Manager
Domino's —Ripon
- £31,000 a year
- Weekend availability
- Leadership
- Paid training
- Annual leave
PA to the Director. Retail Operations & Stock Management.
Porters —Harrogate
- £18,000 - £30,000 a year
- Part-time
- Analysis skills
- Data entry
- Organisational skills
- Employee discount
- Sick pay
Quick apply
3d
Branch Manager - Skipton
Myers Group —Skipton
- £50,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
1d
Store Manager
Holland & Barrett —Ripon
- Up to £31,900 a year
- Full-time
- Leadership
- Store discount
- Annual leave
1d
Store Manager
Millbry Hill —Richmond
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee discount
Quick apply
Retail Supervisor
Wickes —Harrogate
- £9.46 - £13.39 an hour
- Full-time
- Annual leave
- Employee discount
Assistant Store Manager
Moda In Pelle —Harrogate
- From £24,420 a year
- Full-time
- Management
- Merchandising
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
8h
Showroom Manager
HSL Chairs —York
- £15.45 an hour
- Full-time
- Sales
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Retail Manager
Bath House —Ilkley
- £15.18 an hour
- Full-time
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Store Manager
EG On The Move Ltd —Skipton
- £31,500 - £33,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
Garden Centre Manager
Leeds Garden Centre —Leeds
- Weekend availability
- Management
- Heavy lifting
- Customer service
- Employee discount
Quick apply
1d
Assistant Manager
Butter&Bean Ltd —Knaresborough
- £13.50 - £14.50 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
5d
Area Manager
Heron Foods —Thirsk
- Up to £45,000 a year
- Full-time
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Retail Manager
National Trust —York
- £29,367 a year
- Weekend availability
- Retail management
- Free parking
- Employee assistance programme
12d
SPAR Threshfield - Assistant Store Manager
James Hall & Co Ltd —Skipton
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
Deputy Manager
Pets at Home —York
- £28,000 - £30,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
- Annual leave
Assistant Store Manager
Lovisa —Leeds
- £26,728 a year
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
10d
Store Manager
Piglet in Bed —Harrogate
- Up to £34,000 a year
- Part-time
- Management
- In-person
- Leadership
- Health & wellbeing programme
- Employee discount
Quick apply
9d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

retail manager jobs in grantley, nyk

Senior Customer Service Manager

Store Manager

PA to the Director. Retail Operations & Stock Management.

Branch Manager - Skipton

Store Manager

Store Manager

Retail Supervisor

Assistant Store Manager

Showroom Manager

Retail Manager

Store Manager

Garden Centre Manager

Assistant Manager

Area Manager

Store Manager

Retail Manager

SPAR Threshfield - Assistant Store Manager

Deputy Manager

Assistant Store Manager

Store Manager

I want to receive the latest job alerts for retail manager in grantley, nyk

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