Aftersales manager Work, Jobs in Gravesend, Ken (with Salaries)

Duty Manager Aftersales
BCA —Tonbridge
- £32,000 - £45,000 a year
- Monday to Friday
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Aftersales Manager – Rayleigh Ford | Kia | Omoda | Jaecoo
Allen Motor Group —Benfleet
- £55,000 - £67,000 a year
- Full-time
- Driving
- Organisational skills
- Employee discount
- Referral programme
8d
Aftersales Manager
Lookers —Wimbledon Park
- Up to £55,000 a year
- Full-time
- Customer service
- Annual leave
Quick apply
Aftersales Manager
Steven Eagell Limited —Romford
- Full-time
- Customer service
- Organisational skills
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
10d
Aftersales Supervisor
Brayley —Thurrock
- Full-time
- Referral programme
Quick apply
Bodyshop Manager
MotorAid Ltd - Basildon Car/Commercial Branch —Basildon
- £65,000 a year
- Full-time
- Power tools
- Hand tools
- Leadership
- Free parking
Quick apply
10d
Aftersales Advisor - Gravesend Ford
Allen Motor Group —Gravesend
- £30,620 - £33,500 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Employee discount
- Referral programme
Aftersales Manager
Marshall Motor Group —London
- Customer service
- Analysis skills
- Annual leave
- Employee discount
Quick apply
3d
Fleet Aftermarket Business Manager
MSX International —Dunton Wayletts
- Up to £42,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
Quick apply
13d
Service Manager
Hedin Automotive —London
- £41,615 a year
- Monday to Friday
- Customer service
- Leadership
- Communication skills
8d
Client Experience Senior Manager
Chanel —London
- Full-time
- Management
- Project management
- Communication skills
- Employee assistance programme
- Employee discount
10d
Sales Progressor
Hedin Automotive London Ltd —Dartford
- Sales
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
Service Advisor
Saxton 4x4 —Chelmsford
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
19h
Service Advisor
Vertu Motors —London
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Apprentice Customer Service Advisor
TrustFord —London
- Hotel
- Annual leave
- Employee discount
Parts Advisor - Crayford Ford
Allen Motor Group —Dartford
- £30,000 - £32,000 a year
- Full-time
- IT
- Employee discount
Operations Manager, Heathrow
Chanel —London
- Full-time
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
15h
Floor Manager
Belstaff —London
Quick apply
Service Advisor
Lookers —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Department Manager
Giorgio Armani —London
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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Duty Manager Aftersales

BCA -
Tonbridge

Quick apply

Job details

Permanent
£32,000 - £45,000 a year

Benefits

Company car
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Customer service
Organisational skills

Full job description

About The Role

Job Title: Duty Manager - Aftersales

Salary: £32,000 to £45,000 depending on experience

Benefits: company car OR car allowance and up to 15% annual bonus

Location: BCA Paddock Wood

Working Hours: Monday to Friday

Type of Employment: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role:

To support the Centre Manager through fulfilling the role of duty manager, overseeing all aspects of the operation as required, including health and safety, production, logistics and aftersales.

To deliver all elements of effective people management including recruitment, training, performance management, communication and wellbeing.

To deliver industry leading levels of customer service ensuring a high-quality collection experience and that complaints are resolved in a timely, professional and cost-effective manner.

Your key responsibilities will be:

Duty Management:

Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.

Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.

Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.

Share responsibility for ISO and Security with the rest of the Management Team.

Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.

Take on other responsibilities outside of normal role as required.

People Management:

To manage all elements of the employee lifecycle including onboarding and offboarding.

Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.

Conducting grievance and disciplinary processes.

Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.

Effective communication to team ensuring awareness of results and key priorities.

Operational Management:

Accountable for vehicle production administration, including data entry and document management.

Ensure adherence to BCA Standard Operating Procedures.

Managing the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

Liaising with central claims team to ensure that any issues are resolved promptly and recorded accurately, ensuring trends and root causes are identified and minimised.

Ensuring all requests for information or action from the central Call Centre are actioned within SLA.

Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and VE Team to set and monitor KPI’s across the Centre

To be successful, you’ll bring some of the following experience with you:

Experience in a line manager or team leader role

Able to demonstrate high-level organisational skills and an ability to communicate a variety of information and instruction to operational team members and first line supervisors

Technical skills:

Delegate responsibility appropriately and effectively

Ability to motivate a team to deliver objectives and meet targets

Good report generation and presentation abilities

Excellent attention to detail

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more…

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Quick apply

Refine Your Search

aftersales manager jobs in gravesend, ken

Duty Manager Aftersales

Aftersales Manager – Rayleigh Ford | Kia | Omoda | Jaecoo

Aftersales Manager

Aftersales Manager

Aftersales Supervisor

Bodyshop Manager

Aftersales Advisor - Gravesend Ford

Aftersales Manager

Fleet Aftermarket Business Manager

Service Manager

Client Experience Senior Manager

Sales Progressor

Service Advisor

Service Advisor

Apprentice Customer Service Advisor

Parts Advisor - Crayford Ford

Operations Manager, Heathrow

Floor Manager

Service Advisor

Department Manager

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