2nd line support engineer Work, Jobs in grays, ess (with Salaries)

IT Support Engineer
Seras —Tilbury
- Azure
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply
9d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
4d
2nd line Network Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
2d
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
2nd Line IT Support Engineer
Visionist Consulting —London
- Full-time
- Windows
- Microsoft Office
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Computer networking
- Gym membership
2nd Line IT Engineer (Network Engineering)
Fuse Energy —London
- Full-time
- AWS
- Bachelor's degree
- Computer networking
- Annual leave
Quick apply
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills
2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
2d
2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
1st Line Technician
Cyan Consultancy Ltd —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
IT Operations Engineer Level III
The Economist Group —London
- Monday to Friday
- Hybrid work
- Oracle
- Windows
- IT
- Employee assistance programme
Trading Application Support Engineer
CMC Markets —London
- Weekend availability
- Java
- Scripting
- APIs
AMS Engineer
Methods Business and Digital Technology —London
- £45,000 - £49,000 a year
- 8 hour shift
- Remote
- Java
- SQL
- Scripting
- Employee assistance programme
Quick apply

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IT Support Engineer

Seras
Tilbury

Quick apply

Job details

Permanent

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Azure
LAN
ITIL
Driving
IT project management
WAN
IT

Full job description

Description

As an IT Support Engineer at Seras, you’ll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face‑to‑face support for the local business, while also supporting our wider national organisation.

The role blends hands‑on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future‑proof our IT services.

Occasional travel to other Seras sites will be required.

Key Responsibilities

Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues
Act as the senior technical escalation point for complex and high priority incidents
Act as the initial point of contact in the absence of the IT Manager
Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS)
Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required
Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets
Collaborate with internal teams and external partners on support activities and project delivery
Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation
Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes
Support and optimise the organisation’s cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation
Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users
Mentor and upskill members of the IT team, promoting best practice and technical consistency

Skills, Knowledge and Expertise

Essential:

ITIL qualification or strong working knowledge of ITIL principles
Strong experience providing 1st–3rd line support
Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred)
Strong working understanding of Microsoft Azure services
Experience working in a cloud first Microsoft 365 environment
Experience leading a service team to deliver high‑quality end‑user support

Desirable:

Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs
Experience working in a fast‑paced, ticket‑driven service desk environment
General understanding of Power Platform – with experience creating, troubleshooting and maintaining Power Automate flows.

Benefits

Health cash plan & virtual GP access
Pension scheme & life assurance
Employee referral scheme
High street discounts
Driver representatives & employee forum
Personal development opportunities
Employee Assistance Programme
Free eye tests

About Seras

At Seras our biomass fuel expertise has been developed over the last 12 years. We process waste wood and supply 1.7 million tonnes of biomass fuel to a network of UK power plants. The carbon savings made through our waste wood business is equivalent to the emissions created by driving 1.7 million miles a year in a VW Golf every year.

Quick apply

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IT Support Engineer