Warehouse Manager – Luxury E-Commerce Operations
Location: Tilbury
Full-Time | Permanent
Company: Arcese
Lead Operations. Drive Excellence. Deliver for a Global Luxury Brand.
Arcese is looking for an experienced and ambitious Warehouse Manager to lead operations for one of our prestigious clients within the luxury e-commerce sector. This is an exciting opportunity to join a fast-paced logistics environment where operational excellence, customer satisfaction, and people leadership are at the heart of everything we do.
If you thrive on leading teams, improving processes, and delivering exceptional service levels, this role offers the chance to make a real impact within a high-profile operation.
What You’ll Be Doing
As Warehouse Manager, you’ll take ownership of daily warehouse performance while ensuring service excellence across all operational activities. Your responsibilities will include:
Leading Operations
- Managing day-to-day warehouse activities across inbound, fulfilment, returns, and outbound operations
- Ensuring service levels, productivity targets, and shipping deadlines are consistently achieved
- Planning workforce requirements and allocating resources effectively to meet operational demand
- Identifying operational risks and proactively resolving bottlenecks
Managing & Developing Teams
- Leading, coaching, and supporting Team Leaders and warehouse teams
- Building a high-performance culture focused on accountability, engagement, and continuous improvement
- Ensuring teams receive effective training and maintain operational knowledge across processes
Driving Performance & Improvement
- Monitoring KPIs and using data to improve productivity, quality, and efficiency
- Implementing continuous improvement initiatives and process enhancements
- Leading operational projects, new service implementations, and business improvements
Building Strong Customer Relationships
- Acting as a key operational contact for our on-site customer
- Maintaining strong working relationships while ensuring service commitments and contractual expectations are met
- Delivering a customer-focused approach in all aspects of warehouse operations
Ensuring Compliance & Standards
- Driving adherence to health & safety, legal, and quality standards
- Maintaining inventory accuracy and operational governance
- Supporting a culture of operational excellence and best practice
What We’re Looking For
You’ll be an experienced logistics professional with strong leadership capability and a passion for delivering operational excellence.
Essential experience:
✔ Previous experience managing e-commerce warehouse operations or logistics environments
✔ Strong knowledge of warehouse management, inventory control, and fulfilment operations
✔ Proven leadership experience managing teams in a fast-paced environment
✔ Experience working with Warehouse Management Systems (WMS) — INFOLOG experience is beneficial
✔ Strong Excel and reporting skills
✔ Ability to manage priorities, solve problems, and make decisions under pressure
✔ Experience working closely with customers within a logistics or contract environment
We’d love to see:
- Experience within luxury retail, fashion, or premium consumer goods logistics
- Continuous improvement or project management experience
- Strong analytical and performance management skills
- A proactive, adaptable approach with a focus on achieving results
Why Join Arcese?
At Arcese, we believe our people drive our success. Joining our team means becoming part of a business that values innovation, collaboration, operational excellence, and continuous development.
You’ll have the opportunity to:
- Work with a globally recognised luxury client
- Lead high-impact operations within a growing business
- Develop your career in an international logistics environment
- Influence change and drive continuous improvement
Ready to take the next step in your logistics leadership career?
Apply now and become part of a team committed to delivering exceptional service, operational excellence, and customer success.
Arcese is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: Up to £45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Experience:
- Warehouse Supervisor: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
