Customer service manager Work, Jobs in Great Ellingham, Nfk (with Salaries)

Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
7d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Office Manager
Fairfax & Favor —Narford
- £13.50 - £14.00 an hour
- Part-time
- Maintenance
- Microsoft Office
- Supervising experience
- Free parking
- Store discount
Quick apply
8d
Furniture & Craft Emporium Manager
Big C Cancer Charity —Wymondham
- £26,680 - £29,442 a year
- Weekend availability
- Warehouse experience
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
10d
Area Sales Manager
Rix Petroleum Ltd - Snetterton —Norwich
- £33,000 - £36,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
11d
Marketing Manager
Exheat —Watton
- £40,000 - £50,000 a year
- Full-time
- Travel
- Sick pay
Quick apply
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
10d
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Compliance Transformation Lead
Bromford Flagship Livewest —Thetford
- £50,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
IT Manager
Pikl Insurance —Norwich
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Customer Relations Manager
Aria Care —Norwich
3d
AI Platform & Infrastructure Lead
Naked Wines —Norwich
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Quick apply
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Employee assistance programme
- Referral programme
Branch Manager
REXEL —Norwich
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Sales and Trade Centre Manager
Kier Group —Wymondham
- Full-time
- Sales
- Communication skills
Customer Sales Manager
Greene King Corporate - BRA_001 —Bury St. Edmunds
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Telecare Team Leader - Nights
Careline365 —Norwich
- £30,975 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
1d
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply

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Customer Services Manager

Bromford Flagship Livewest
Dereham

Apply Now

Job details

Full-time
£38,352.63 a year
7 days ago

Qualifications

Management
Customer service
GCSE
Microsoft Office
NVQ
Communication skills

Full job description

Do you have experience leading and developing teams within a customer service or contact centre environment? Are you confident using data, KPIs, and performance measures to drive service improvements? Are you passionate about delivering excellent customer experiences while coaching others to succeed?

We're looking for an experienced and people-focused Customer Services Manager to lead, inspire, and support a team of Customer Services Advisors. This is an exciting opportunity for a passionate customer service professional who thrives on developing people, delivering exceptional service, and driving continuous improvement.

This is a pivotal leadership position where you'll play a key role in supporting our customers, driving service excellence, developing talented teams, and contributing to the successful integration and ongoing evolution of our customer services function. If you're passionate about people, performance, and putting customers at the heart of everything you do, this is your opportunity to be part of a transformative period in our journey.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday worked on a 2 week rotation

Contract: Permanent

Please note 2 week rotation is - Week 1 08:00 - 16:30, Week 2 10:00 - 18:30

What You'll Be Doing

Lead, motivate, and develop a team of Customer Services Advisors to deliver exceptional customer experiences.
Manage day-to-day service operations and ensure performance targets are achieved.
Coach and support colleagues to build confidence, capability, and service excellence.
Work closely with Operations Managers and wider teams to deliver service improvements and support organisational change.
Monitor service performance through KPIs, reporting, and analysis to identify opportunities for improvement.
Use customer insights and operational data to drive continuous improvement initiatives.
Promote best practice and create a positive, high-performing team culture.

What You'll Bring

Previous experience in a customer service, contact centre, or service management role.
Proven people management and coaching experience.
Strong communication and stakeholder management skills.
Ability to manage performance and remain calm under pressure.
Experience analysing data and using insights to improve service delivery.
Good working knowledge of Microsoft Office applications.
A proactive mindset with a passion for continuous improvement and customer satisfaction.

Qualifications

GCSE (or equivalent) in Maths and English.
NVQ Level 2 in Customer Service or equivalent relevant experience.

For full details about the role and its responsibilities, click here to view the Customer Service Manager - The Part I Play document.

What You'll Gain

Opportunity to lead and develop a dedicated customer service team.
A role where your ideas and leadership will directly influence service improvements.
Ongoing professional development and career growth opportunities.
Exposure to wider business functions and the opportunity to build strong cross-functional relationships.

What We Offer

Competitive salary - £38352.63 per annum
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 2nd August 2026 (Midnight)

First Interview Dates: 11th and 12th August - King Street office, Norwich

About Us
Flagship Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

Refine Your Search

customer service manager jobs in great ellingham, nfk

Customer Services Manager

Manager Service Delivery & Transport

Customer Service Manager - Rackheath

Office Manager

Furniture & Craft Emporium Manager

Area Sales Manager

Management - Management Trainee

Marketing Manager

Case Manager

Branch Sales Manager

Compliance Transformation Lead

IT Manager

Customer Relations Manager

AI Platform & Infrastructure Lead

VacancyTitle: Head Receptionist

Branch Manager

Sales and Trade Centre Manager

Customer Sales Manager

Telecare Team Leader - Nights

Inside Sales Account Manager

I want to receive the latest job alerts for customer service manager in great ellingham, nfk

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