Service analyst Work, Jobs in Great Glen, Lec (with Salaries)

Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
10d
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Senior Performance Analyst
Leicestershire Police —Leicester
- £49,716 - £54,696 a year
- Full-time
- Mentoring
- Leadership
11d
Senior Service Desk Analyst
PA Housing —Leicester
- £36,905 - £38,474 a year
- Call to connect
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
3d
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
IT Service Desk Team Leader
Simplify Group —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Free parking
- Employee discount
Quick apply
4d
Transport Data Analyst
GXO Logistics —Northampton
- Up to £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
Joules Assistant Finance Analyst
NEXT —Market Harborough
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Employee discount
Business Analyst
Avtron Power Solutions LLC —Stamford
- Full-time
- Computer Science
- Engineering
- SQL
Quick apply
Behaviour Analyst
ivolve Care and Support —Leicester
- £41,000 - £48,000 a year
- Full-time
- Master's degree
- Leadership
- Communication skills
- Referral programme
PMO Transformation Analyst
FedEx EU —Atherstone
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee assistance programme
2d
Finance Analyst
NEXT —Leicester
- From £35,000 a year
- Call to connect
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
11d
Senior Test Analyst
NEXT —Leicester
- £43,700 - £51,400 a year
- Full-time
- Azure
- Scripting
- APIs
- Free parking
- Employee discount
Rent & Service Charge Analyst
Sage Homes —Northampton
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Organisational skills
Lead Business Analyst
NEXT —Leicester
- From £59,418 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Free parking
- Employee discount
1d
Test Analyst
Scrumconnect Consulting —Coventry
- £275 - £300 a day
- Azure
- Analysis skills
- SharePoint
12d
Business Change Commissioning Manager
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
AML Analyst
Simplify Group —Leicester
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Reporting and Insight Analyst
Institution of Chemical Engineers —Rugby
- £50,000 a year
- Full-time
- SQL
- Free parking
- Annual leave
Quick apply
1d

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Service Desk Analyst

Leicestershire Partnership NHS Trust -
Leicester

Apply Now

Job details

£28,392 - £31,157 a year
10 days ago

Qualifications

Full job description

Job Overview

Band 4 Service Desk Analyst

The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass or escalate to the appropriate person. All calls are to be logged whilst doing so. They will be responsible for communicating complicated IM&T issues to non IM&T staff/suppliers.

The post holder will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed.

The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require flexible working hours, based upon the service requirements of the HIS client base.

Act as first point of contact for HIS Service endusers on the customer service desk.
Answer, log and manage all calls, emails and faxes to the Service Desk.
Work within SLA/OLA requirements, ensuring issues are owned and progressed to resolution.
Maintain and contribute to the HIS knowledge base.
Analyse and resolve complex IM&T queries, including software and hardware configuration.
Support clients with account management, GP connections, desktop issues, mobile phones and application software across Trust sites and other organisations per SLA.
Process user account and VPN forms following set procedures.
Ensure issues are resolved within SLA or escalated to secondline support.
Maintain IT systems and user accounts, ensuring accurate access and contributing to IM&T improvements.
Follow up resolutions to ensure user satisfaction.
Liaise with internal teams, thirdparty engineers and suppliers to ensure timely responses.
Assist in managing the Service Desk application, including user accounts, categories and call allocation.
Meet quality and performance targets set by Service Delivery Management.
Escalate incidents to external support agencies when required.
Promote and comply with the organisation’s equal opportunities policy.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Apply Now

Refine Your Search

service analyst jobs in great glen, lec

Service Desk Analyst

Service Analyst

Senior Performance Analyst

Senior Service Desk Analyst

Data Analyst

IT Service Desk Team Leader

Transport Data Analyst

eCommerce Data Analyst

Joules Assistant Finance Analyst

Business Analyst

Behaviour Analyst

PMO Transformation Analyst

Finance Analyst

Senior Test Analyst

Rent & Service Charge Analyst

Lead Business Analyst

Test Analyst

Business Change Commissioning Manager

AML Analyst

Reporting and Insight Analyst

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