Associate engineer Work, Jobs in Great Offley, Hrt (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Associate Engineer, Ride & Show Engineering (Scenic)
NBCUniversal —Bedford
- Full-time
- System design
- Bachelor's degree
Automation Engineer
GE Vernova —Whetstone
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer,
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- Maintenance
- Mechanical knowledge
Principal / Associate Geotechnical Engineer
Evan Craig —Watford
- £50,000 - £65,000 a year
- Hybrid work
- Engineering
- Communication skills
Test Engineer
Routeco —Milton Keynes
- Full-time
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Senior Manufacturing Engineer
Cytiva —Stevenage
- Full-time
- Remote
- Engineering
- Bachelor's degree
- Travel
- Annual leave
Reliability Maintenance Engineering Technician, STN8 RME
Amazon UK Services Ltd. —Milton Keynes
- Full-time
- Maintenance
- Mechanical knowledge
Senior Azure Cloud Engineer
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Azure
- SQL
- Scripting
- Employee discount
Associate Building Surveyor or Partner
Bidwells —Milton Keynes
- Full-time
- Management
- CAD
- Microsoft Office
- Employee discount
Associate Director, Structural Engineer - Water
AECOM —St Albans
- Full-time
- Hybrid work
- No degree
- Communication skills
Senior Microsoft M365 Engineer
FCDO Services —Hanslope
- £48,801 - £53,697 a year
- Full-time
- Analysis skills
- Presentation skills
- SharePoint
- Annual leave
5d
Beckman Coulter - Diagnostics - Service - Field - Engineering
Beckman Coulter Diagnostics —Amersham
- Full-time
- Salesforce
- Engineering
- English
Training Coordinator
Bosch Group —Maple Cross
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
Junior Microsoft Power Platform & Fabric Developer
Motability Foundation —Harlow
- £35,000 - £40,000 a year
- Hybrid work
- Azure
- SQL
- JavaScript
- Free parking
- Annual leave
Quick apply
4d
Senior Electrical Engineer
Building Services General Jobs —Tring
- Up to £65,000 a year
- AutoCAD
- Engineering
- Supervising experience
2d
Lead Power Systems & Test Engineer
GE Vernova —Whetstone
- Full-time
- English
- Organisational skills
- Leadership
Associate Director, Lead Design Engineer - Water Sector
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- IT
- Mechanical knowledge
Senior Microsoft 365 Platform Engineer
Pharmaron —Hoddesdon
- Microsoft Access
- Computer Science
- Bachelor's degree
Associate Flood Risk Consultant
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts

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1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

associate engineer jobs in great offley, hrt

1st Line Service Desk Analyst

Associate Engineer, Ride & Show Engineering (Scenic)

Automation Engineer

Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer,

Principal / Associate Geotechnical Engineer

Test Engineer

Senior Manufacturing Engineer

Reliability Maintenance Engineering Technician, STN8 RME

Senior Azure Cloud Engineer

Associate Building Surveyor or Partner

Associate Director, Structural Engineer - Water

Senior Microsoft M365 Engineer

Beckman Coulter - Diagnostics - Service - Field - Engineering

Training Coordinator

Junior Microsoft Power Platform & Fabric Developer

Senior Electrical Engineer

Lead Power Systems & Test Engineer

Associate Director, Lead Design Engineer - Water Sector

Senior Microsoft 365 Platform Engineer

Associate Flood Risk Consultant

I want to receive the latest job alerts for associate engineer in great offley, hrt

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