Location:
This position is located at 13-15 Market Place, St. Albans, , AL35DP United Kingdom Role Summary:
To achieve the Anthropologie mission of creating an 'unimagined store experience' by developing a store culture that fosters creativity, and inspires both the store team, and the customer. To support the Store Manager in achieving strategic short and long term goals. Assume store accountability for sales, service, store execution and daily operations. Using directives from the Head Office Creative team and Store Manager, lead the execution of all visual projects in store, delivering a customer store experience that is inspiring, dynamic and entertaining for our customers.
Who you are: We are seeking a dynamic and detail-oriented Assistant Visual Manager to join our retail team. This hybrid role is ideal for a creative leader who thrives in both operational excellence and visual storytelling. You will play a key part in driving sales through effective store management while ensuring that all visual merchandising reflects brand standards, enhances the customer experience, and supports commercial objectives.
What You'll Be Doing:
Store Operations & Leadership:
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Support the Store Manager in daily operations, leading and developing a team to achieve sales targets
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Attend daily meetings and collaborate with Store Manager, to share inspiration, new ideas and pertinent information from Head Office with the store team.
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Lead by example in delivering outstanding customer service and cultivating a positive team culture.
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Assist with training, scheduling, and development of the team, conducting regular performance evaluations.
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Ensure compliance with company policies, procedures, and health & safety standards.
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Analyze sales data and customer feedback to inform commercial decisions.
Managing The Environment
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Lead service culture in store to drive KPIs & Comp through your leaders with effective on-the-floor, in-the-moment coaching on the sales floor and effective goal setting and Daily Service Focuses
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Uphold brand values in every aspect of store operations, ensuring consistency in tone, behavior, and presentation.
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Encourage open communication, support diversity, and promote a strong sense of community within the team.
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Recognize and celebrate team achievements, contributing to a culture of appreciation and success.
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Roll out company training initiatives and adapt them to the store’s specific needs, ensuring all team members meet compliance and service standards.
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Foster an environment that encourages continuous learning, professional development, and collaboration among team members.
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Work with Display Coordinators and store team to ensure work areas are organized and clean, with an emphasis on customer and employee safety.
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Partner with the store manager plan and execute any shop floor work outside of busy periods keeping customer impact to a minimum.
- With support from the Store Manager, ensure safety standards are upheld in the store in terms of displays and visual spaces including tools, equipment and visual supplies.
- Oversee all levels of customer service, and ensure a positive store environment
- Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management.
Visual Merchandising & Brand Presentation:
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Design and implement visually compelling displays and floor layouts that align with seasonal campaigns and marketing initiatives.
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Maintain in-store visual standards, ensuring product presentation is consistent, appealing, and aligned with brand identity.
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Monitor product performance and adapt merchandising strategies to maximize key lines and sales opportunities.
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Collaborate with head office or regional VM teams to execute visual direction
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Support sales generation by creating an environment that highlights the appearance of the product and reflects the customer’s lifestyle and interests.
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Collaborate with the Store Manager to support the store in achieving the stock loss goal. Ensure all merchandise used for display is maintained, properly handled and accounted for at all times.
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Guide the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
- Ensure there is a functional shipment processing system to facilitate new merchandise being placed promptly, the sales floor is fully replenished, and product standards adhered to.
- Possess excellent organizational skills and have the ability to plan, organise and execute projects by priority
- Store keyholding leading opening and closing when required to meet the demands of the store and business
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Working days/ hours to be flexible across the retail trading week to support project demands and to meet the operational retail pattern needs of the business.
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Assist in upholding Company Health & Safety procedures at all times to protect employees and Customers against accidents and incidents.
Managing The Environment
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Work with Display Coordinators and store team to ensure work areas are organised and clean, with an emphasis on customer and employee safety.
-
Partner with the store manager plan and execute any shop floor work outside of busy periods keeping customer impact to a minimum.
- With support from the Store Manager, ensure safety standards are upheld in the store in terms of displays and visual spaces including tools, equipment and visual supplies.
- Oversee all levels of customer service, and ensure a positive store environment.
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Exhibit excellent floor presence by leading by example, and training and coaching the store team on customer service, standards, product placement and time management.
What You'll Need:
- Proven track record of driving sales through excellent visual presentations and strong business acumen.
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Ability to communicate effectively at all levels and possess strong organizational skills.
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Can demonstrate the ability to identify barriers to frictionless customer service and implement creative solutions.
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Show willingness to pivot between tasking and sales always putting the customer as priority.
- A willingness to travel and be away from a home store for periods of time to support on new store openings and projects.
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Retail management experience with creative interests or a background in fashion, art and music.
The Perks:
Work Life Balance:
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‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
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Employee Assistance program to support with mental, physical and financial health
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Discount off external gym memberships
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Private Medical Insurance for eligible employees
Employee Discounts:
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Up to 40% employee discount at all URBN Brands
Travel:
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Season ticket loan for eligible employees
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Cycle to work scheme for eligible employees
Continued Development:
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We offer structured support within the business alongside continued learning and development
#AnthroEU
Equal Opportunity Statement:
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
