Scheme manager Work, Jobs in Great Offley, Hrt (with Salaries)

Service Delivery Manager
Serco Group —Hitchin
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Assistant Manager - Hitchin
Brainkind —Hitchin
- Up to £38,000 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
1d
Change Manager
Gist Limited —Hemel Hempstead
- Up to £50,000 a year
- Full-time
- Project management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
5d
Bench General Manager
Five Guys UK —Stevenage
- Up to £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Project Manager
M Group —Stevenage
- Overtime
- Project management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
General Manager
Tenpin —Luton
- £41,500 - £43,500 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
9d
General Manager
Hollywoodbowlgroup —Milton Keynes
- Up to £48,000 a year
- Weekend availability
- Hospitality
- Employee discount
Scheme Manager
Hightown Housing Association —Newton Longville
- £34,320 a year
- Driving
- Organisational skills
- IT
- Annual leave
- Referral programme
1d
Northstowe Heritage Engagement Officer
Cambridgeshire County Council —Cambourne
- £34,434 - £36,363 a year
- School
- Annual leave
- Employee discount
Territory Manager - Hertfordshire
Matthew Algie —Stevenage
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Employee discount
Assistant General Manager
Inspired Villages —Bedford
- £42,500 - £47,500 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Shift Manager (for McRoberts Recruitment) - LTN
Airparks —Luton
- Management
- Business
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
National Field Manager
Powerforce —Milton Keynes
- £42,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
12d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
3d
Education Centre Manager
Explore Learning —Welwyn Garden City
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
9d
People Compliance Advisor
M Group —Stevenage
- Microsoft Word
- Microsoft Excel
- Oracle
- Annual leave
- Employee assistance programme
9d

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Service Delivery Manager

Serco Group -
Hitchin

Apply Now

Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension

Full job description

Job title: Service Delivery Manager (PIP)

Band: 4

Contract: Perm

Location: Hitchin

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDHIT

Apply Now

Refine Your Search

scheme manager jobs in great offley, hrt

Service Delivery Manager

Assistant Manager - Hitchin

Change Manager

Store Manager

Associate Delivery Manager

Bench General Manager

Project Manager

General Manager

General Manager

Scheme Manager

Northstowe Heritage Engagement Officer

Territory Manager - Hertfordshire

Assistant General Manager

Shift Manager (for McRoberts Recruitment) - LTN

National Field Manager

Administration Lead

Front Office Manager

Education Centre Manager

Chief Information Officer

People Compliance Advisor

I want to receive the latest job alerts for scheme manager in great offley, hrt

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