Documentation officer Work, Jobs in Great Sankey, Chs (with Salaries)

Compliance and Complaints Officer
Angel Advance —Birchwood
- From £26,000 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
11d
HR Officer
Angel Advance —Warrington
- £27,000 - £32,000 a year
- Full-time
- Microsoft Office
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
1d
Medical Records Officer
Circle Health Group —Cheadle
- £24,947 a year
- Full-time
- Hospital
- Administrative experience
- Data entry
- Employee discount
- Life insurance
7d
Part-Time HR Advisor / HR Officer (3 Days per Week)
Watt Utilities —Manchester
- £18,000 - £33,000 a year
- Part-time
- Human resources
- Recruiting
- Contracts
Quick apply
12d
Renewables Technical Officer - Electric
MCS —Warrington
- £35,000 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Recruitment, Compliance &Accounts Officer
MISSION CARE ASSOCIATE LTD —Wigan
- £27,000 - £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
4d
Project Support Officer
Manchester Metropolitan University —Manchester
- £28,031 - £30,378 a year
- Full-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
- Life insurance
12d
BID (Business Improvement District) Renewal Officer
Halton BID —Widnes
- £30,000 - £40,000 a year
- Full-time
- Research
- Microsoft Office
- Databases
- Annual leave
Quick apply
Senior Recoveries Case Handler
Clear Business —Sale
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Negotiation
- Free parking
- Annual leave
Quick apply
26.121 EO Legal Administrative Assistant
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Temporary
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Trust HR Assistant
The Heath Family Trust —Borough of Halton
- £27,269 - £30,060 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Administrative experience
Quick apply
2d
Recruitment & Resourcing Officer
HALTON BOROUGH COUNCIL —Halton
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Microsoft Word
- Human resources
- Recruiting
- Free parking
- Annual leave
1d
Admissions Officer
Ambition Institute —Manchester
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Annual leave
4d
Research Support Officer
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £28,392 - £31,157 a year
- Full-time
- Databases
- Organisational skills
- Communication skills
5d
Contract Support Officer
St Helens Borough Council —St Helens
- £28,598 - £31,022 a year
- Continuous improvement
- Contracts
8d
Data Protection Apprentice
DWF —Manchester
- Research
- Microsoft Office
- Organisational skills
Transition Coordinator ( SEND ) x 2
The Trafford & Stockport College Group —Stockport
- £33,024 - £35,103 a year
- Full-time
- Communication skills
- School
- Free parking
- Annual leave
Administration Officer
Sefton Council —Southport
- £25,583 - £25,989 a year
- Full-time
- Databases
7d
KYC Analyst
Movera —Stockport
- £27,000 - £30,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
10d
Senior Commercial Officer - Customer
Rolls-Royce SMR —Warrington
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
- Microsoft Word
- Presentation skills
- Continuous improvement

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documentation officer jobs near great sankey, chs

Compliance and Complaints Officer

Angel Advance -
Birchwood

Quick apply

Job details

Permanent | Full-time
From £26,000 a year
11 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
On-site parking

Qualifications

Financial Conduct Authority guidelines
Report writing
Conduct risk analysis
GCSE
Process improvement
Complaint handling
Compliance management
Risk management
Organisational skills
Root cause analysis
Financial compliance & regulatory experience
Communication skills
Corporate regulatory compliance oversight

Full job description

Overview

We’re looking for a Compliance & Complaints professional to join our team and play a key role in ensuring we continue to deliver good outcomes for our customers and meet our regulatory obligations.

This is a varied role combining compliance monitoring, quality assurance and customer complaints, giving you the opportunity to work across the business and influence how we manage risk and improve our processes.

You’ll be responsible for planning and carrying out compliance reviews, assessing the effectiveness of controls, identifying areas of risk and making practical recommendations for improvement. You’ll also investigate customer complaints from start to finish, ensuring they are handled fairly, thoroughly and in line with FCA requirements.

The role would suit someone who is analytical, inquisitive and confident working independently, but who also enjoys working collaboratively with colleagues across the business. You’ll need to be comfortable interpreting FCA rules and guidance, investigating issues, challenging where appropriate, and communicating your findings clearly to management.

You will also be involved in compliance training, Consumer Duty and wider compliance and risk activities, making this a great opportunity for someone looking for a varied role.

Duties

Planning compliance reviews, carrying out testing, identifying risk, and assessing risk management activities for relevance and effectiveness
Recommending actions to mitigate compliance and conduct risks and supporting management to implement recommendations
Providing timely, accurate and constructive reports to management
Collating evidence of remedial action and assessing the effectiveness of the activities in mitigating risks.
Keeping up to date with changes to internal processes and industry standards through proactive research, and maintaining a thorough understanding of internal policies, FCA rules and guidance including Consumer Duty and other relevant rules, guidance, and legislation.
Investigating and responding to customer complaints, liaising with customers, and determining redress or compensation.
Collaborate with relevant teams to identify root causes of complaints and recommend solutions for ongoing improvement.
Conduct regular training sessions to educate staff on compliance obligations and complaint handling procedures.
Maintaining training material to ensure accuracy and relevance.

Requirements

A good understanding of risk, and strong understanding of regulatory frameworks relevant to the debt advice industry, including FCA CONC, DISP, CASS, and Consumer Duty.
Proven experience in a financial services role within a regulated environment, preferably debt advice, compliance monitoring or quality assurance.
Ability to investigate thoroughly, independently and impartially, and analyse results
Ability to analyse data effectively to identify patterns or areas for improvement.
Excellent communication skills with the ability to handle sensitive situations tactfully.
Exceptional organizational skills with meticulous attention to detail in documentation and recordkeeping.
A proactive mindset with the ability to prioritize tasks efficiently under pressure.

Working Hours & Location

Monday - Friday 9:00am - 5:00pm

Hybrid working (2 days per week home working) available after training/probation.

Must be able to commute to Birchwood, Warrington (WA3)

Salary

Starting £26,000 to £29,000 depending on experience

Pay: From £26,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
On-site parking
Work from home

Ability to commute/relocate:

Birchwood WA3 7PB: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years of regulated financial services experience do you have?

Education:

GCSE or equivalent (required)

Experience:

Compliance monitoring: 1 year (preferred)

Work Location: Hybrid remote in Birchwood WA3 7PB

Quick apply

Refine Your Search

documentation officer jobs in great sankey, chs

Compliance and Complaints Officer

HR Officer

Medical Records Officer

Part-Time HR Advisor / HR Officer (3 Days per Week)

Renewables Technical Officer - Electric

Recruitment, Compliance &Accounts Officer

Project Support Officer

BID (Business Improvement District) Renewal Officer

Senior Recoveries Case Handler

26.121 EO Legal Administrative Assistant

Trust HR Assistant

Recruitment & Resourcing Officer

Admissions Officer

Research Support Officer

Contract Support Officer

Data Protection Apprentice

Transition Coordinator ( SEND ) x 2

Administration Officer

KYC Analyst

Senior Commercial Officer - Customer

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