it systems engineer Work, Jobs in great sankey, chs (with Salaries)

IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
1d
IT Support Engineer
Obsidian Networks Ltd —Chester
- £23,000 - £32,000 a year
- Full-time
- Customer service
- Linux
- Free parking
Quick apply
4d
IT Operations Engineer
ARO —Liverpool
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
Quick apply
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Continuous improvement
- Scripting
Software Engineer
Parkingeye Limited —Coppull
- £45,000 - £55,000 a year
- Full-time
- Azure
- DevOps
- JavaScript
Quick apply
IT Field Service Engineer
Eurofins UK Forensic Services —Birchwood
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Annual leave
Quick apply
10d
IT Engineer
Scorpion Automotive —Chorley
- £38,000 a year
- Full-time
- Azure
- Computer networking
- SharePoint
- Free parking
- Employee discount
Quick apply
4d
Quantum Systems Engineer
PsiQuantum —Daresbury
- £63,000 - £70,000 a year
- Full-time
- Doctoral degree
- Data analysis skills
- System design
Controls SI Engineer
M Group —Warrington
- Overtime
- Hybrid work
- Programmable logic controllers
- Software development
- Annual leave
- Employee assistance programme
Hub Engineer
Evri —Warrington
- Up to £50,737 a year
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
IT Support
CIS Worldwide Ltd —Chester
- £2,200 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Control Systems Engineer
TÜV Rheinland Industrial Services Ltd. —Daresbury
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee discount
- Flexible schedule
Mechanical Design Engineer – Photonic Hardware
PsiQuantum —Daresbury
- £50,000 - £56,000 a year
- Full-time
- Doctoral degree
- IT
- Communication skills
21h
Mechanical CAD Engineer
Assystem —Warrington
- AutoCAD
- CAD
- In-person
Systems Engineer 1st Line
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Full-time
- Software troubleshooting
- Customer service
- Continuous improvement
11d
Biomedical 3D Design Engineer
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Organisational skills
- AI
Software Developer
Citrus-Lime Limited —Manchester
- From £40,000 a year
- Full-time
- Azure
- Microsoft Office
- JavaScript
Quick apply
Mid level Full Stack Developer
Novus - Strategy & Consulting —Ellesmere Port
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply
5d
Systems Engineer
Amentum —Risley
- Full-time
- Engineering
- Analysis skills
- Agile
- Employee assistance programme

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IT Support Engineer

GWA Group
Warrington

Apply Now

Job details

Full-time
1 day ago

Qualifications

Power BI
Driving Licence
Azure
LAN
Windows
DHCP
Driving
IT support
Scripting
WAN
DNS
SharePoint
PowerShell
Intune
VPN

Full job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Role Purpose

Provide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high‑quality evidence when required.

The role acts as the first point of ownership for day‑to‑day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.

Key Responsibilities

First Line Incident Management & Triage

Log and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.
Capture minimum required evidence upfront:

screenshots and error messages
timestamps
affected users
order / case / transaction IDs
steps to reproduced
Maintain accurate and complete records in the service management system.
Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.
Maintain a weekly “Top Recurring Issues” list to support trend analysis and continuous improvement.

End‑User, Device & Workplace Support

Provide hands‑on support for:
desktops, laptops, printers, mobile devices, and peripherals
login, access, and basic connectivity issues

Microsoft 365 applications

Perform device swaps, peripheral replacements, and basic troubleshooting.
Validate Day‑1 readiness for new starters and post‑deployment checks:

Teams
Application access

connectivity and peripherals
Track repeat device issues and escalate trends.

Business & Operational Systems (First Line)

Provide first‑line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.
Capture evidence clearly and escalate confirmed system issues to Application Support.
Support user issue capture during training and early rollout phases.
Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.

Third‑Party Vendor, Devices & Connectivity Support

Work with third‑party vendors to procure end‑user devices, warehouse IT equipment, and networking services within approved budgets.
Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.
Provide first‑line support and triage for external operational and carrier portals, including
Capture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.
Track repeat vendor issues and escalate trends to senior IT for resolution.
Provide high‑quality escalation evidence to avoid churn between teams.

Escalation & Collaboration

Escalate confirmed system or backend issues to:

Application Support
Group Technical & Transformation Team (Australia)
Provide high‑quality escalation evidence to avoid churn between teams.
Support SLA tracking with third‑party providers and raise breaches where appropriate.
Participate in knowledge sharing, documentation, and continual improvement initiatives.

Skills and Experience

Essential

Experience in a 1st / 2nd Line IT Support role.
ITIL v4 Foundation required.
Basic exposure to Microsoft Dynamics 365 CE or F&O.
Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.
Good understanding of user access management and account provisioning.
Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).
Experience supporting office relocations or physical workplace setups.
Excellent communication, documentation, and problem‑solving skills.
Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).

Desirable (Training Provided)

Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).
Genesys Cloud platform support.
Softphone configuration and voice systems.
EDI systems and integration flows.
PowerShell scripting or automation experience.
Experience with Azure AD and Microsoft security products.

Personal Attributes

Curious, proactive, and eager to learn about modern cloud and enterprise technologies.
Calm under pressure with a customer-focused mindset.
Able to work independently but collaborate effectively with remote teams.
Strong attention to detail and documentation habits.

What We Offer

Structured development plan for enterprise systems including M365, D365, EDI, and Genesys.
Mentorship from senior architects and transformation specialists.
Exposure to modern cloud technology and global operations.
Clear pathway into advanced systems or higher‑tier support roles.

Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.

Apply Now

Refine Your Search

it systems engineer jobs in great sankey, chs

IT Support Engineer

IT Support Engineer

IT Operations Engineer

Mainframe Systems Programmer (IMS)

Software Engineer

IT Field Service Engineer

IT Engineer

Quantum Systems Engineer

Controls SI Engineer

Hub Engineer

IT Support

Control Systems Engineer

Mechanical Design Engineer – Photonic Hardware

Mechanical CAD Engineer

Systems Engineer 1st Line

Biomedical 3D Design Engineer

Software Developer

Mid level Full Stack Developer

Schools ICT Engineer

Systems Engineer

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