Incident manager Work, Jobs in Greater London (with Salaries)

Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Bachelor's degree
- Continuous improvement
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
Crisis & Incident Response Manager VP
MUFG —London
- Full-time
- Team management
- Training & development
11d
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Business Incident Manager
Atos —London
- Writing skills
- Continuous improvement
- Communication skills
- Annual leave
Senior Executive Services Operations Manager
Google —London
- Bachelor's degree
- No degree
- Leadership
11d
Senior Manager - DSO - UK Data Incident Investigations Lead
EY —London
- Communication skills
- Employee discount
13d
Compliance Manager
Atlantis Csp —London
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
11h
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
14d
Corporate Reception Supervisor – Monday-Friday | Goodge Street
Bennett Hay —London
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
3d
Shift Station Manager (Passenger assistance) (Volume)
Network Rail —London
- £43,588 - £69,839 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
12h
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Site Security Manager
BidvestNoonan —Watford
- £46,000 a year
- Full-time
Quick apply
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Technical Lead Manager
ELMOgroup —London
- £85,000 - £90,000 a year
- Hybrid work
- Team management
- AI
- Leadership
- Employee assistance programme
- Employee discount
Night Security and Concierge Officer
St Ermin's Operating UK Limited - Security —London
- £34,288 a year
- Weekend availability
- Hotel
- Employee discount
Quick apply
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Service Delivery Manager
Zaizi —London
- Hybrid work
- AWS
- Continuous improvement
- Annual leave
- Work from home
Quick apply
12d

I want to receive the latest job alerts for incident manager in greater london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Manager, Command Centre & Incident Management

Charles Stanley -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Technical project or programme management experience
Resource allocation planning
Computer Science
Incident management
Stakeholder collaboration
IT team management
Stakeholder liaison
Internal department liaison
Technical support
Performance management
Change management
Service restoration
Bachelor's degree
Continuous improvement
Partnership building
IT project management
Technology leadership experience
Change leadership
Major incident coordination
Financial services
IT strategy alignment
Multidisciplinary collaboration
Information technology team management
Solution architecture
Business
Leadership
Project management experience
Team motivation leadership
Communication skills

Full job description

We’re looking for an experienced and people‑centred Manager, Command Centre & Incident Management to lead our UK Command Centre team. In this pivotal role, you’ll guide technical specialists through high‑priority incidents, ensure rapid service recovery, and communicate clearly with stakeholders at every level, including senior and executive leadership.

If you thrive in fast‑paced environments, enjoy solving complex problems, and excel at bringing people together during critical moments, this role offers the opportunity to make a meaningful impact across the organisation.

What You’ll Be Doing:

As the UK lead for the Command Centre, you’ll oversee a team responsible for supporting and restoring complex enterprise technology services. You’ll combine technical understanding with strong leadership, communication and decision‑making skills.

Team leadership — Lead a high‑performing team that acts as the central point of contact for major systems with firm‑wide impact.
Incident recovery — Drive the recovery of key technology platforms during service disruptions or outages, ensuring timely and effective resolution.
Cross‑functional collaboration — Work closely with internal customers, technology teams and vendors to identify, analyse and resolve system issues.
Technical assessment — Apply domain expertise to monitor, assess and evaluate processes, data and system performance.
Solution design — Ensure IT solutions meet business needs while maintaining a pragmatic, integrated approach to technical design.
Bridge call leadership — Instigate and chair technical and management bridge calls, assign tasks, and provide clear, timely reporting.
Executive communication — Deliver concise, accurate incident communications to broad audiences, including senior leadership.
High‑priority incident guidance — Confidently guide critical incidents to resolution, making informed decisions under pressure when required.
Infrastructure updates — Provide clear updates on ongoing issues and actions during management bridges.
Enterprise‑wide thinking — Ensure departmental IT requests align with end‑to‑end process and data integration.
Incident analytics — Analyse incident trends, frequency, duration and resolution rates to support continuous improvement.
Accountability for service restoration — Serve as the single point of accountability during incident management situations.
Project leadership — Lead projects to successful completion, meeting business, budget and strategic objectives.
Strategic influence — Influence technology project prioritisation and structure to support business goals and manage risk.
Workforce management — Support accurate capacity planning across internal and external resources.
Continuous learning — Stay current with key technology, business and industry trends.
Other responsibilities as required.

This role may involve non‑standard shift patterns , including nights, weekends and participation in an on‑call rotation.

What You’ll Bring:

We welcome applicants from all backgrounds who can demonstrate strong leadership, technical understanding and a commitment to collaborative problem‑solving.

Qualifications & Experience

Bachelor’s degree in MIS, Computer Science, Business or a related field — or equivalent experience.
Experience in project management, enterprise implementation, leadership, strategic planning, application development or similar areas.
Financial services experience is beneficial but not essential.

Knowledge & Skills:

Ability to attract, develop and retain talented individuals, building a cohesive and motivated team.
Strong coaching, feedback and empowerment skills to help others grow.
Ability to create an environment of trust where people can perform at their best.
Excellent relationship‑building skills, with a focus on enhancing the customer experience.
Customer‑centric mindset when making decisions or designing solutions.
Ability to build strategic partnerships and collaborate across the organisation.
Clear, confident communication that promotes openness and trust.
Ability to drive innovation, support organisational change and encourage new approaches.
Strong focus on performance, accountability and delivering measurable results.
Ability to align resources, processes and communication to achieve strategic priorities.
Commitment to high standards, continuous improvement and positive business outcomes.

Why Join Us?

You’ll be stepping into a role where your leadership directly influences service stability, customer experience and organisational resilience. We offer a supportive environment, opportunities for professional growth and the chance to shape how we respond to critical technology challenges.

Apply Now

Refine Your Search

incident manager jobs in greater london

Manager, Command Centre & Incident Management

Operational Resilience and Readiness Manager

IT Manager

Crisis & Incident Response Manager VP

IT Support Manager

Quality and Locations Compliance Officer

Business Incident Manager

Senior Executive Services Operations Manager

Senior Manager - DSO - UK Data Incident Investigations Lead

Compliance Manager

IT & Helpdesk Manager - Panavision London

Corporate Reception Supervisor – Monday-Friday | Goodge Street

Shift Station Manager (Passenger assistance) (Volume)

Quality Manager

Site Security Manager

Service Delivery Manager

Technical Lead Manager

Night Security and Concierge Officer

Onsite Helpdesk Engineer

Service Delivery Manager

I want to receive the latest job alerts for incident manager in greater london

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected