Operational risk Work, Jobs in Greater London (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Operational Risk Manager
Wise Australia Investments —London
- £65,000 - £100,000 a year
- Banking
Compliance Officer
CBCX Group Limited —London
- £70,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Operational Risk Manager
Wise —London
- £65,000 - £100,000 a year
- Full-time
- Hybrid work
- Banking
Quick apply
Product Owner
Worldpay (UK) Limited —London
Quick apply
10d
Autonomous Vehicle Safety Officer
AV Operations Ltd —Hammersmith
- £40,000 a year
- Full-time
- Driving
- In-person
Quick apply
Senior Associate, Operational Risk
Lloyd's of London —London
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
14d
Information Governance Officer
Lambeth Council —London
- £44,937 - £47,925 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
9d
Operational Resilience and Third Party Risk Manager
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Financial services
- Annual leave
Quick apply
Risk Advisor
Cancer Research UK —London
- £27,000 - £30,000 a year
- Part-time
- Microsoft Office
4d
Operational Risk Management Senior Analyst
StoneX Group —London
- Bachelor's degree
- Accounting
- Communication skills
Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Associate
JLL —London
- Microsoft Excel
12d
Allocator
OCS Group —Hounslow
- Organisational skills
- Communication skills
Quick apply
Risk Manager
Wintermann Search —London
- Call to connect
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
5d
Operations Support Manager
CitySprint —Bermondsey
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
12d
Associate Product Specialist, Launch Graduate Program 2026 - London, UK
Mastercard —London
- Full-time
- Master's degree
Risk Analyst
Talbot Underwriting Services Ltd (TS1) —London
- Microsoft Excel
- Financial services
- Communication skills
Quick apply
13d
Operations Support
Simple Machines —London
- Full-time
- Hybrid work
Quick apply

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

operational risk jobs in greater london

Operational Excellence & Process Improvement Lead

Operational Risk Manager

Compliance Officer

Operational Risk Manager

Product Owner

Autonomous Vehicle Safety Officer

Senior Associate, Operational Risk

Information Governance Officer

Operational Resilience and Third Party Risk Manager

Risk Advisor

Operational Risk Management Senior Analyst

Operational Account Manager

Associate

Allocator

Risk Manager

Operations Manager

Operations Support Manager

Associate Product Specialist, Launch Graduate Program 2026 - London, UK

Risk Analyst

Operations Support

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