About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together.
Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.
King Street Townhouse Hotel
In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events.
Guests experience elegant bedrooms and suites, destination dining, a tranquil spa with thermal facilities, a state-of-the-art gym, private cinema and beautifully appointed event spaces designed for weddings, celebrations and corporate occasions. Explore more about King Street Townhouse Hotel here.
The Role
We are now looking for an experienced and passionate Wedding & Special Events Coordinator to join the team.
They will work closely with the Head of Sales and Revenue to maximise on revenue opportunities, and spot and analyse market trends within the wedding industry, through a proactive approach to couples' & clients needs. They will also work closely with the hotel team and ensure weddings & events are fully planned with great attention to detail, in order to guarantee a flawless running of the day for the operations team and to make sure that the clients have the best experience & all expectations are exceeded. They will work towards set individual as well as team targets and KPI's to drive revenue across key areas.
The Wedding and Events Coordinator will need excellent rapport building skills, along with a creative flair, to fully understand the needs of each couple or client and manage their expectations, and will enjoy the buzz of working with the client to plan their events and create excitement throughout the process.
Key Responsibilities
- Builds and maintains an excellent relationship and rapport with couples and event clients alike
- Handles incoming wedding enquiries and conducts initial qualifying process to identify the couples visions and plans for their big day and convert into confirmed business, creating bespoke proposals and adapting wedding packages where needed
- Handles incoming event enquiries quickly and effectivily identifies the client needs, tailoring the proposal to their specific requirements and convert into confirmed business
- Creates detailed and bespoke Banquet Event Orders for each wedding or event ensuring clear communication across all departments
- Meets with clients at various touch points throughout the planning process, to present the hotel facilities and services, discuss plans and confirm details
- Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel
- Works independently, well organized and initiates communication through required channels for timely services delivery
- Conducts hotels/ venues site inspections, guests meetings and handles walk-in inquiries in a professional & confident manner
- Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the compan
- Attends and provides support to any promotional activities as advised/required by the company
- Ensures all contractual terms are met in timely manner, i.e. payments, catering requirements, guest count etc.
- Handles ad-hoc projects as assigned by the manager
- Maintains up to date information and reports according to the company practices
- Understands the property product, prices, packages and overall service offering in detail (and stays up to date with any changes/updates), to an expert level, in order to be able to use this knowledge to offer a bespoke, tailor-made experience & package for each client in accordance with their personal needs & wants
Requirements
- Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish
- Positive 'can do' attitude & always going above and beyond for clients
- Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects
- Copes well in high pressure environments to maintain top quality of service and work delivered throughout
- Passionate about hospitality and wedding industry and wanting to deliver a great guest experience, always putting guest needs first
- Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)
- Innovative and creative to identify new ways to maximise revenue and improve processes
- Immaculate attention to detail (data management, Banquet Event Orders, client communication, handovers, reporting etc)
- Experience working for a boutique, luxury property/wedding venue
- Experience using MS Office and hotel management systems including PMS, event management system, CRS & POS
This is an opportunity to join one of Manchester's most recognised luxury hotels and become part of a team that is passionate about hospitality, creativity, and delivering unforgettable guest experiences. You'll have the chance to make a genuine impact within a unique and fast-paced environment where service excellence is at the heart of everything we do.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
