Customer support & client services managers Work, Jobs in Greenock, Ivc (with Salaries)

Customer Service Team Leader
The Cigna Group —Greenock
- Full-time
- Hybrid work
- Conflict management
- Mentoring
- Training & development
Client Services Supervisor
JBJ Clyde Business Solutions Ltd. —Glasgow
- £43,000 a year
- Full-time
- CRM software
- Management
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
Client Services Manager
Raiys —Glasgow
- £28,500 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Supervising experience
Quick apply
1d
Regional Guest Services Manager - Scotland & Ireland
Portico Corporate Reception Management —Glasgow
- £42,000 a year
- Full-time
- Continuous improvement
- Travel
- Training & development
- Annual leave
- Life insurance
Quick apply
Telesales Team Lead Assistant
Reynolds Food Group —Kilmarnock
- £29,000 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Mentoring
- Employee discount
Quick apply
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Client Service Manager - Glasgow
WTW —Glasgow
- Full-time
- Hybrid work
- Team management
- Budgeting
- Leadership
- Annual leave
- Employee assistance programme
14d
Loyalty and Retention Manager
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
2d
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme

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customer support & client services managers jobs near greenock, ivc

Customer Service Team Leader

The Cigna Group -
Greenock

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Job details

Full-time

Benefits

Private medical insurance

Qualifications

Customer service call handling
Mentoring junior staff
Process improvement
Microsoft Office Suite
Complaint handling
Performance management
Change management
Conflict management
Mentoring
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

As a GIH Team Leader in Greenock, you’ll lead a team of approximately 12 Customer Service Representatives, helping them deliver strong customer outcomes and meet operational performance goals.

You’ll work in a fast-paced, evolving environment where priorities may change, customer needs can be time-sensitive, and follow-through is important. You’ll support your team through coaching, engagement, performance management, and day-to-day leadership.

What You’ll Do

Lead, coach, and support a team of Customer Service Representatives to deliver consistent service, quality, productivity, and customer satisfaction outcomes.
Help your team meet operational KPIs by using performance insights, clear communication, and practical coaching.
Manage escalations, calls, and meetings with professionalism, helping to resolve issues and improve the customer experience.
Identify opportunities to improve processes, support innovation, and work with the management team to implement and measure new initiatives.
Build strong employee engagement through regular support, motivation, conflict resolution, training, and involvement in daily team activity.
Act as a single point of contact for specific clients or accounts when required, supporting client visits, stakeholder meetings, and partner discussions.
Manage competing priorities across two rotational shifts, including a working window between 01:00pm and 04:30am IST and virtual weekend support.

What You’ll Bring

At least 2 years of relevant leadership experience in international voice or similar customer service functions or companies.
Experience coaching, managing, motivating, and developing individuals.
A strong performance track record in a leadership role.
Experience handling conflict, complaints, and escalated customer situations.
An international mindset, with the ability to collaborate effectively across locations.
Strong communication, presentation, organization, and prioritization skills.

Skills

Soft Skills

Clear and confident communication
Empathy and strong interpersonal skills
Adaptability in a changing environment
Practical problem-solving and sound judgement
Ability to support engagement, collaboration, and team development
Persistence in seeing work through to completion

Technical / Functional Skills

Customer service leadership
Performance and KPI management
Coaching and mentoring
Complaint and escalation management
Process improvement
Microsoft Office proficiency
Data-informed decision-making

Nice to Have

Healthcare experience
Experience supporting international customer service teams
Experience acting as a client or account point of contact
Experience supporting change management or new initiatives

Why Join Us

Competitive salary and the opportunity to contribute to meaningful work in international healthcare.
A multicultural and hybrid working environment where collaboration and clear communication are valued.
Private Medical Insurance and Employee Wellbeing Benefits to support your health and wellbeing.
Access to an Educational Development Program to support your continued learning and growth.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Apply Now

Refine Your Search

customer support & client services managers jobs in greenock, ivc

Customer Service Team Leader

Client Services Supervisor

Client Services Manager

Regional Guest Services Manager - Scotland & Ireland

Telesales Team Lead Assistant

Service Desk Team Leader - Glasgow Head Office

Client Service Manager - Glasgow

Loyalty and Retention Manager

Team Leader - Savings

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