Complaints team leader Work, Jobs in Grove, Oxf (with Salaries)

Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
13d
Investigations, Whistleblowing and Complaints Senior Manager
UK Research and Innovation (UKRI) —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
11d
Investigations, Whistleblowing and Complaints Senior Manager
UK Research and Innovation —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
18h
Compliance Manager
Edenred —Swindon
- Up to £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Financial services
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £55,000 a year
- Full-time
- Management
- Customer service
- Employee discount
16h
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
4d
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Store Manager
Futon Company —Reading
- £32,000 - £37,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Team Leader
OurCoop —Fairford
- £14.20 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
12d
Prosecutor
Driver and Vehicle Licensing Agency —Reading
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
6d
Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)
Humble Crumble —Bicester
- £38,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Commercial Key Account Manager
Wasdell Packaging Ltd —Swindon
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
Deputy Manager
nova reach care ltd —Swindon
- £16.50 - £18.50 an hour
- Weekend availability
- Medication administration
- In-person
- Care plans
- Free parking
Quick apply
6d
Retail Team Leader
National Trust —Marlborough
- £13.25 an hour
- Free parking
- Employee assistance programme
2d
Hire and Sales Coordinator
GAP Group —Oxford
- Full-time
- Microsoft Outlook
- Sales
- Customer service
14d
Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Security Supervisor
Anchor Group Services —Swindon
- £14.45 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
Senior Post Market Surveillance Specialist
Zimmer Biomet —Swindon
- Full-time
- Analysis skills
- Travel
- Health & wellbeing programme
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply

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Complaints Team Leader

Novuna -
Newbury

Apply Now

Job details

Full-time
Up to £38,000 a year
13 days ago

Qualifications

Microsoft Office
Automotive service
Financial services
Business coaching
Leadership
Communication skills

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Jul 24 2026

up to £38,000 depending on experience

Are you a passionate people leader who loves helping teams succeed? Do you enjoy solving problems, making decisions, and finding creative solutions when challenges arise? Are you organised and customer-focused?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

As a Complaints Team Leader, you'll play a key role in delivering outstanding customer outcomes. Reporting to the Complaints Manager, you'll lead a team of up to six specialists within our 13-person Complaints team, helping to ensure customers receive fair, timely, and effective resolutions.

This is a fantastic opportunity for an experienced people leader who enjoys coaching, developing talent, and creating a high-performing team culture.

You'll be responsible for:

Leading, motivating, and developing your team to achieve excellent performance and customer outcomes
Managing workloads and priorities to ensure regulatory requirements and service standards are consistently met
Supporting colleagues with complex or escalated complaints
Reviewing and quality-checking casework to maintain high standards and deliver an exceptional customer experience

What you'll bring.

We're looking for someone who puts customers first, makes confident decisions, and brings energy and enthusiasm to leading people.

Exposure in complaints management is beneficial, but it's not essential. What's most important is your ability to lead, coach, and inspire a team while maintaining a strong focus on delivering the right outcomes.

You'll be a great fit if you have:

Strong people leadership skills
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
The ability to prioritise effectively in a busy environment
Good working knowledge of MS Office suite
Knowledge of vehicles, automotive, financial services, or FCA-regulated environments would be advantageous

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

complaints team leader jobs in grove, oxf

Complaints Team Leader

Investigations, Whistleblowing and Complaints Senior Manager

Investigations, Whistleblowing and Complaints Senior Manager

Compliance Manager

Service Business Operations Manager

Customer Service Advisor 4-6 month FTC

Customer Service Advisor

Senior Customer Relationship Administrator

Store Manager

Team Leader

Prosecutor

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)

Commercial Key Account Manager

Deputy Manager

Retail Team Leader

Hire and Sales Coordinator

Client Administrator UK (On Call, Full-Time)

Security Supervisor

Senior Post Market Surveillance Specialist

Senior Project Manager