handler Work, Jobs in guildford, sry (with Salaries)

Complaints Handler
Napo —London
- £32,000 - £36,000 a year
- Hybrid work
- Analysis skills
2d
Baggage Handler
DOR SOLUTIONS LIMITED —Heathrow
- £14.80 an hour
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
Aircraft Ground Handler & Refueller
2EXCEL ENGINEERING —Alton
- Full-time
- Communication skills
Quick apply
Security Dog Handler K9
BigEye Security Ltd —Guildford
- £13.50 - £15.50 an hour
- Temporary
- First Aid Certification
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Claims Handler
Gallagher Bassett —Horsham
- Remote
- Communication skills
- Negotiation
- Employee stock purchase plan
- Life insurance
Senior Claims Handler
Remora Service Group LTD —London
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Work from home
- Referral programme
Quick apply
3d
Material Handler
Unum —Crawley
- Full-time
- ERP systems
- Organisational skills
- Computer skills
- Employee discount
Quick apply
3d
Call Handler/Receptionist
The Orchard Surgery —Slough
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
3d
Project Coordinator
Colour Sound Experiment Ltd —London
- £30,784 - £40,000 a year
- Full-time
- AutoCAD
- Project management
- Organisational skills
- Free parking
Quick apply
8d
Part Time - Claims Executive - Pre-Hire Team
Sovereign Automotive —Epsom
- From £27,250 a year
- Overtime
- Microsoft Office
- IT
- In-person
Quick apply
1d
Team PA
Irwin Mitchell —Crawley
- Administrative experience
- Phone etiquette
- Communication skills
Heathrow Essential Skills Workshop
HeathrowAcademy —Hounslow
- IT
Claims Handler
Direct Chauffeur Line Ltd —Carshalton
- £23,000 - £26,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
Junior Insurance Claims Handler
Collyers TMA —Crawley
- Full-time
- Customer service
- Communication skills
Shisha handler
Café la cigale —Kingston upon Thames
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick apply
Hire Monitoring Admin Assistant
Vermelo RPO —Uxbridge
- Monday to Friday
- Hybrid work
- Customer service
- Computer literacy
- Phone etiquette
Service Technician
Aggreko —Sutton
- Full-time
Dog Handler / Driver - part time / Holiday cover /sickness cover
Noah's Ark Environmental Services —Slough
- From £20 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- English
Quick apply
10d
Call Handler / Receptionist
Swan Medical Group —Petersfield
- From £12.97 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
Lab Automation Scientist
Lonza —Slough
- Full-time
- Doctoral degree
- Laboratory experience
- Java

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Complaints Handler

Napo -
London

Apply Now

Job details

£32,000 - £36,000 a year
2 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Analysis skills
Purchasing

Full job description

About this role:

As a Complaints Handler at Napo, you will play a vital role in ensuring our customers receive swift, empathetic and fair resolutions to complaints, while identifying learning opportunities and trends. You will help ensure that we are providing a world-class service across all aspects of the customer journey, from the initial experience of purchasing one of our products through to renewal, as well as the entire claims experience. You will work closely with our Claims, Customer Champions, and Compliance teams to ensure best practices are followed. You’ll use data to make decisions and drive continuous improvement to the customer journey while making sure regulatory requirements are met. To succeed in this role, you will have excellent record-keeping and analytical skills, as well as a customer-first mindset.

Our Mission:

Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy. Pet ownership surged amid the pandemic, but the trend has unwittingly highlighted how poor the sector’s digital offering is. We are focusing on disrupting and reimagining the pet insurance market by bringing a lot more value to pet owners and their pets on an ongoing basis.

You should apply if:

Have worked as a Complaints Handler in the financial services industry in the UK (ideally in pet insurance) for 2-4 years.
Are able to use data to make decisions and improve the overall customer experience.
Have experience of providing ongoing feedback and support to a customer-facing team.
Have an understanding of regulations and FCA requirements, specifically around claims handling decisions, complaints, and treating customers fairly.
Can exercise sound commercial judgement to ensure fair customer outcomes.
Have excellent knowledge and understanding of how to identify and support vulnerable customers.
Have high attention to detail in documentation and record-keeping.

What you will do:

Manage and resolve complaints in line with company and FCA guidelines to ensure a fair and prompt resolution.
Use data to identify and share awareness of potential trends, issues or risks and escalate these appropriately.
Work within company, legal and regulatory (FCA) policies and procedures to ensure compliance with requirements.
Identify opportunities to create 6 star customer experience while maximising efficiencies.
Maintain accurate and timely records to meet business needs and ensure data integrity and compliance with Data Protection requirements.
Manage the delivery of SLA requirements for complaints handling to ensure that all legal and regulatory requirements are being met.
Support and educate Napo team members through documentation and up-skilling opportunities, sharing your knowledge of Consumer Duty, vulnerable customers, and best practice for fair and efficient outcomes.

What we offer

Everyone is an owner at Napo; you will receive stock options on day 1

Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London)

️ Generous leave policy (25 days annual holidays + bank holidays) plus your birthday as an additional day off!

All the equipment you need to do your best work

Budget for personal growth and training

Some of our other benefits:

BUPA health insurance with YuLife app
Unlimited GP video consultation (via Bupa Blua Health)
Pension scheme
Napo insurance for your pet(s)

Our Values

Be candid and authentic.
- We bring our true selves to work - who we wholly are.
- We are transparent and are not afraid to share information with each other - good and bad news.
Trust and care for each other.
- We trust each other to do the right thing.
- We are not afraid to make mistakes, and we ask for help when we need it.
- We encourage each other; when people struggle, we help them.
Do the right thing.
- We are fair to our customers, and we care about the well-being of their pets.
- When facing difficult decisions, we put ethics above profits.
- We always act in the best interest of the company.
We are all owners and optimise for impact.
- We are always looking for the most impactful thing to work on.
- We take responsibility, and we’re problem solvers - hold yourself and others accountable.
- Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.

Apply Now

Refine Your Search

handler jobs in guildford, sry

Complaints Handler

Baggage Handler

Aircraft Ground Handler & Refueller

Security Dog Handler K9

Claims Handler

Senior Claims Handler

Material Handler

Call Handler/Receptionist

Project Coordinator

Part Time - Claims Executive - Pre-Hire Team

Team PA

Heathrow Essential Skills Workshop

Claims Handler

Junior Insurance Claims Handler

Shisha handler

Hire Monitoring Admin Assistant

Service Technician

Dog Handler / Driver - part time / Holiday cover /sickness cover

Call Handler / Receptionist

Lab Automation Scientist

I want to receive the latest job alerts for handler in guildford, sry

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