We are seeking a Showroom Sales Assistant / Bench Locksmith for our Showroom in Guildford. The role will involve assisting in the day to day running of the showroom, ensuring customer service is kept to a high standard with a positive customer response. Providing confident and clear advice on all products as well as upselling and maximising sales in all areas. Interacting with customers either face to face, phone or email and maintaining the Banham image to the highest standard. Acting as a bench locksmith as required, including key cutting, servicing and pinning up locks.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
What can you bring to Banham?
Assist in the day to day running of the Showroom, including Showroom Opening and Closing procedures and all general daily showroom checks and processes.
Always provide the highest levels of customer service to Banham customers.
To provide accurate advice and recommendations on all products in the Banham range including but not limited to locks, safes, registered keys, gates, grilles and security doors.
To provide customer awareness of our survey services and knowledge of booking them.
Providing knowledge and leads for contract services as well as cylinder upgrade services.
Maximise sales opportunities with Retail and Trade clients both face to face and over the phone to generate revenue as well as increase awareness of the full range of Banham Services and products available for customers.
To work as part of the showroom team driving to ensure that all KPI targets (such as sales and survey leads) are being achieved.
Follow company procedures and rules, especially in relation to key cutting and key registration always upholding the integrity of our security measures.
To work as part of a team to ensure that targets for sales, surveys taken, and customer service are exceeded.
Processing customer payments and orders.
General bench locksmith work including pinning up cylinders, assembling locks, cutting keys by hand and by machine.
Service and repair locks that are brought to the showroom by customers, and advise on the proper maintenance as necessary.
Maintaining accurate stock counts, performing stock checks and addressing errors when it comes to components and lock sub-assemblies.
Ensure that locks and components are booked out on our computerised systems to maintain accurate stock levels.
Flexibility to cover other Showrooms on an ad hoc basis.
What will you get in return?
You will be entitled to a competitive salary of £28,000 PA and a great range of benefits including:
33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25% (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
