Site lead Work, Jobs in Guildford, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
General Manager
Horizon Leisure Centres —Guildford
- £43,192.40 a year
- Full-time
- Management
- Travel
- IT
- Free parking
- Annual leave
3d
Dual Site Manager - 36 hours - Guildford and Farnham
JoJo Maman Bébé —Guildford
- Organisational skills
- IT
- Leadership
- Annual leave
7d
Leadership Support Assistant
Harvey Water Softeners —Woking
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
Operations Manager - Guildford
DPD Group UK —Guildford
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Operations Director
Care4u WE —Reading
- £70,000 - £90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
12d
Head of Delivery
Ceox —Guildford
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
Quick apply
Site Enrollment and Engagement Lead
IQVIA —Reading
- Full-time
- Remote
- Customer service
- English
- Bachelor's degree
Mobilisation Support Lead
Compass Group —Woking
- £35,000 a year
- Hospitality
- Travel
- IT
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
9d
Head of Central Logistics
Nomad Foods —Woking
- Leadership
9d
Head of Property
Grandir UK —Basingstoke
- Full-time
- Annual leave
- Employee discount
Quick apply
Head of Kitchen (Daytime hours)
Rokers Farmhouse Cafe —Guildford
- £38,000 - £40,000 a year
- Full-time
- Cooking
- In-person
- Café
- Free parking
Quick apply
11d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
9d
Recovery College Lead
Cygnet Surrey Limited —Woking
- Time management
- Free parking
- Relocation assistance
10d
Test & QA Manager
University of Surrey —Guildford
- £58,225 - £69,488 a year
- Full-time
- University
- Annual leave
10d
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Health & Safety Manager
Diamond Project Safety Consultants —Weybridge South
- £350 a day
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Curriculum Lead - Landbased
Activate Learning —Worplesdon
- £46,539 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
11d

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site lead jobs near guildford, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

site lead jobs in guildford, sry

Customer Service Manager

General Manager

Dual Site Manager - 36 hours - Guildford and Farnham

Leadership Support Assistant

Operations Manager - Guildford

Operations Director

Head of Delivery

Site Enrollment and Engagement Lead

Mobilisation Support Lead

Regional Operations Director - Places Leisure

Head of Service for Adult Community Health Services

Head of Central Logistics

Head of Property

Head of Kitchen (Daytime hours)

People Operations Manager - Events

Recovery College Lead

Test & QA Manager

Operational Excellence & Process Improvement Lead

Health & Safety Manager

Curriculum Lead - Landbased

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