1st line support engineer Work, Jobs in Guildford (with Salaries)

Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
8d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
Workplace Technology Engineer
Homeprotect —New Malden
- Hybrid work
- Analysis skills
- SharePoint
- Annual leave
- Employee assistance programme
5h
Network & Infrastructure Engineer
Legends Global (Europe) —London
- Hospitality
- Customer service
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply

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1st line support engineer jobs near guildford

Trainee IT Support Engineer

Uptime Solutions Ltd
Crawley

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Qualifications

Windows
Microsoft Office
Analysis skills
Remote access software
IT support
Communication skills
Information Technology

Full job description

Job Description:

First Responder Engineer - Initially office-based (first 6-months) and then Hybrid.

What’s this role about?
You will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to problem solve within our fast-paced environment efficiently, you will work with your team to provide market-leading technical support.

Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from First Responder to a 1st line engineer and then to 2nd line. We will also provide support and assistance in obtaining professional certifications.

What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. This role primarily involves providing telephone support, as well as assisting with IT issues via remote desktop services.

Shift Pattern:

Monday to Friday, 8-hour shift between 7 a.m. and 7 p.m., 4-week rolling pattern. Once in four weeks, you will work a weekend and get days off in lieu of the following week.

What experience do I need?

Have a passion for IT and have a desire to progress into a career within IT Support. You will ideally have some experience either providing basic IT support or having a degree/certification within IT. However, this isn't necessary for the right person, as having a customer-first attitude and a passion for IT will be key.

Being able to commute to our Crawley offices is a necessity as the first 6 months will be full-time office based, then moving to 3 days at home, 2 days in the office.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
Windows 10/11.
Office 365.
Microsoft Office.
Printers and Scanners.
Various customer applications.
Using our PSA platform to log and respond to support tickets.
Identifying and escalating higher-level issues to a senior engineer.
Being a people person, delivering support in a friendly and positive manner.
Great communication skills, both verbally and in writing will be expected.

Quick apply

Refine Your Search

1st line support engineer jobs in guildford

Trainee IT Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

First Line Support / Helpdesk Engineer - Hybrid

2nd Line IT Support Engineer

First Response Engineer - Service Desk - MSP

Onsite IT Support Engineer (Client Facing)

Desktop Support Engineer

1st Line Engineer - Yateley

2nd Line Engineer - Yateley

IT Manager

Workplace Technology Engineer

Network & Infrastructure Engineer

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