Retail customer service representative Work, Jobs in Guisborough, Nyk (with Salaries)

Customer Service Assistant (Full Time)
Ramsdens Financial Ltd —Coulby Newham
- Up to £13.65 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Representative
William Hill —Middlesbrough
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Representative
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Connected Systems Ltd —Middlesbrough
- £28,000 a year
- Weekend availability
- Bilingual
- Hospitality
- Customer service
- Free parking
- Bereavement leave
Quick apply
5d
Customer Service Representative - FM Team
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Scania —Thirsk
- From £27,295 a year
- Full-time
- Travel
- Up to 25% travel
- Employee discount
- Life insurance
Customer Service Assistant
Shell Garages —Seaham
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick apply
2d

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Customer Service Assistant (Full Time)

Ramsdens Financial Ltd -
Coulby Newham

Quick apply

Job details

Permanent | Full-time
Up to £13.65 an hour
2 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Data entry
Communication skills

Full job description

About the Company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

Due to our continued growth, we are currently seeking to recruit a Customer Service Assistant to join our dynamic team at our Middlesbrough Head Office.

Benefits

Competitive market rates of pay
Monthly salary
Bonus scheme
28 days’ holiday, increasing to 33 days with service
Additional birthday holiday
Company pension scheme
Staff discount scheme
Comprehensive induction programme
Ongoing training and development opportunities
Employee recognition scheme
Employee Assistance Programme and 24/7 wellbeing portal
Inclusive, family-friendly policies

Role Overview

As a Customer Service Assistant, you will be responsible for delivering an exceptional standard of customer service across all areas of the business. You will ensure that customer orders and service requests are processed efficiently and within agreed timeframes, maintaining consistently high levels of customer satisfaction.

The role requires excellent communication skills, strong problem-solving abilities, and a high level of empathy. You will play a key role in building lasting customer relationships while identifying opportunities to enhance commercial performance.

Key Responsibilities

Process customer orders and transactions accurately within agreed timeframes
Deliver high standards of customer service in line with Ramsdens’ values: Trusted, Open, and Passionate
Manage and resolve customer queries promptly and effectively
Communicate clearly with branches, internal departments, and external suppliers
Adhere to all security procedures to minimise risk and loss
Stay up to date with customer service best practices and relevant legislation

Skills and Experience

Proven ability to deliver excellent customer service
Comfortable working in a fast-paced environment with changing priorities
High levels of accuracy and attention to detail
Strong team player with the ability to work independently
Well-organised and adaptable to ad hoc requests
Excellent verbal and written communication skills
Demonstrates trust, openness, and passion in all aspects of work
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Strong keyboard and data entry skills

Desirable

Knowledge or interest in jewellery and luxury watches

Working Hours

37.5 hours per week
Monday to Friday (5 days per week)

Why Join Ramsdens?

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their department is a happy place to work
95% of staff feel they have job security
85% of staff look forward to coming to work

Pay: Up to £13.65 per hour

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

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retail customer service representative jobs in guisborough, nyk

Customer Service Assistant (Full Time)

Customer Service Representative

Customer Service Representative

Customer Service Advisor

Customer Service Representative - FM Team

Customer Service Advisor

Customer Service Assistant

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