Customer service manager Work, Jobs in Gweek, Con (with Salaries)

Restaurant Manager - Gylly
Healeys Cornish Cyder Farm —Falmouth
- £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Business Manager
Vertu Motors —Scorrier
- £35,000 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Quick apply
Customer Service Manager - Penzance
Morrisons —Penzance
- Hospitality
- Team management
- Employee discount
Quick apply
Store Manager - Truro
H.Samuel —Truro
- Full-time
- Employee discount
Back Office Team Leader
Network Plus —St. Austell
- £35,000 a year
- Weekend availability
- Mentoring
- Communication skills
Quick apply
Deputy Manager
Home Bargains —Truro
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Managing Director
ST EWE FREE RANGE EGGS LIMITED —Truro
- Project management
- Bakery
- Communication skills
- Annual leave
8d
Aftermarket Delivery Service Manager
ELIQUO HYDROK UK —Saint Columb Major
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Sick pay
2d
Store Manager
MILLETS —Newquay
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Coffee Shop Manager
Espressini —Falmouth
- Up to £14 an hour
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
Business Development Manager - Cornwall/Plymouth
MSX - TPS —Saint Columb Major
- Full-time
- Sales
Quick apply
Truro Assistant Store Manager
Fatface Corporation —Truro
- Full-time
- Management
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
4d
Business Development Manager (BDM) - Truro - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Truro
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Branch Manager
JDSPORTS —Truro
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
4d
Newquay Assistant Store Manager
Fatface Corporation —Newquay
- Full-time
- Management
- Sales
- Merchandising
- Employee assistance programme
- Employee discount
4d

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Restaurant Manager - Gylly

Healeys Cornish Cyder Farm -
Falmouth

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Discounted or free food
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Organisational skills
Leadership
Restaurant experience

Full job description

Job Summary
We are seeking an experienced and dynamic Restaurant Manager to help oversee the daily operations in our beautiful beachside restaurant overlooking Gylly Beach. The ideal candidate will possess strong leadership skills, extensive restaurant experience, and a passion for delivering exceptional customer service. This role involves supervising staff, managing food safety standards, and ensuring the smooth running of all restaurant functions to provide an outstanding dining experience for our guests.

Duties & Responsibilities

Leadership, customer experience and team training

Have a real passion for operational excellence, deliver well considered spaces for our customers, considering lighting, music, cleanliness, temperature and staff appearance etc.
Lead from the front delivering exceptional customer experiences through fantastic service, upselling, actioning feedback, staff coaching and having awareness of the needs of customers.
Act as part of the management team and assume responsibility for the business in the GM’s and Deputy GM absence (Café and Beach operations).
Own staff inductions and training. Ensuring from day 1 that all team members understand their role within Gylly and the standards we work too.
Lead shifts day to day, addressing any team issues, customer complaints or problems as they arise, swiftly and in a professional manner. Carry out briefings on todays specials with wine recommendation, ‘out of stocks’ and any specials requirements for the day.
Build great rapport and relationships with the kitchen team, and wider business, including other hospitality managers, marketing, finance, HR etc. Live and breathe our company values.

Food and drink safety and standards

Have the ability to discuss and pair wines to specials and customer’s needs, equip the team to be able to broadly recommend key pairings.
Ensure all food and drink is served to the highest standard and correct specification from the correct glass to garnish, you and your team will know the menu inside out and understand any dietary requirements.
Have a sound knowledge and effectively manage allergens in line with EHO standards. Ensure the business holds an up to date allergy Matrix for daily specials (alongside the matrix for the normal menus).

Driven sales and cost management

Manage the bookings diary and table plan to maximise covers in the restaurant, look ahead and make any changes required to add capacity to the restaurant.
Ensure labour costs sit within the agreed forecast agreed by the GM, constantly forward plan and be reactive to changing weather and conditions.
In your briefings with the team communicate any specials which need pushing to minimise wastage.
Ensure all opportunities are taken to upsell during table service, bar service, event ticket sales and all else in between.
Work within cash management and stock control budgets. Ensure the right amount of bar stock is on hand.

Health and safety

Open and close the business in line with site security procedures and cash up procedures.
Ensure the business is fit for purpose and is looking at its best, both back and front of house at all
times.
Report any Health & Safety issues to the GM and addressed with the utmost urgency.
Conduct all activity in line with company policies and procedures.
Work within the terms of the FRA, EHO, Licensing and Insurance frameworks.
Effectively record all accidents, near misses, and damage reporting ensuring any issues are reported to the GM and rectified efficiently.
Carry out the daily/weekly/monthly checks to meet our SFBB and H&S requirements.

Complete Any other activity/tasks as and when requested by the Directors.

Pay: £32,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in gweek, con

Restaurant Manager - Gylly

Business Manager

Customer Service Manager - Penzance

Store Manager - Truro

Back Office Team Leader

Deputy Manager

Managing Director

Aftermarket Delivery Service Manager

Store Manager

Coffee Shop Manager

Business Development Manager - Cornwall/Plymouth

Truro Assistant Store Manager

Business Development Manager (BDM) - Truro - Circa 41k Basic - 53k OTE Uncapped

Assistant Branch Manager

Newquay Assistant Store Manager

Other jobs to consider

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