Distribution manager Work, Jobs in Hackney, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
14d
Stock Control Manager
Brakes —London
- Full-time
- Microsoft Excel
- Annual leave
- Employee discount
23h
Operational Manager
Ultramax Batteries —London
- £35,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
13d
Warehouse Nights Supervisor
Savona Foodservice —Barking
- From £35,880 a year
- Full-time
- Hospitality
- Team management
- Warehouse experience
- Free parking
- Life insurance
Quick apply
1h
Sales Manager
Living Rooms —Maida Vale
- £40,000 - £50,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
12d
General Manager
ABM UK —London
- £82,000 - £90,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
Quick apply
5d
Transport and Distribution Manager
Nationwide Hire And Storage Ltd —London
- £33,400 a year
- Full-time
- Supervising experience
- Continuous improvement
- Warehouse experience
Quick apply
11d
PMO Lead - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
- Annual leave
Quick apply
14d
Logistics Operations Manager
HP Logistics Management Services —London
- £4,200 - £5,500 a month
- Full-time
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
2d
Senior Project Manager - Transmission & Distribution
LOCKROSE Limited —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
- Annual leave
Quick apply
Senior Planner - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
- Annual leave
Quick apply
7d
Junior Account Manager
TransPerfect —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Principal Banker
European Bank for Reconstruction and Development —London
- Part-time
- Computer literacy
- English
- Microsoft Office
12h
Distribution Strategy Manager
ASCOT GROUP —London
- Full-time
- Analysis skills
- Communication skills
- Marketing
Business Development Manager
Global Brands LTD —London
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Deputy Groups & Distribution Manager
LW Theatres —London
- £46,000 a year
- Full-time
- Management
- Sales
- APIs
4d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
7d
Distribution & Fulfilment Manager
Oner Active —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
11d
Commercial Manager - Transmission & Distribution
LOCKROSE Limited —Holborn
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- Contracts
- Annual leave
Quick apply

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Customer Services Manager

Global Switch -
London

Apply Now

Job details

14 days ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

Refine Your Search

distribution manager jobs in hackney, gtl

Customer Services Manager

Stock Control Manager

Operational Manager

Warehouse Nights Supervisor

Sales Manager

Business Support and Office Manager

General Manager

Transport and Distribution Manager

PMO Lead - Transmission & Distribution

Logistics Operations Manager

Senior Project Manager - Transmission & Distribution

Senior Planner - Transmission & Distribution

Junior Account Manager

Principal Banker

Distribution Strategy Manager

Business Development Manager

Deputy Groups & Distribution Manager

Global Operations Coordinator - BCG Institute

Distribution & Fulfilment Manager

Commercial Manager - Transmission & Distribution

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