Resident liaison officer Work, Jobs in Hackney (with Salaries)

Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
5d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Resident Liaison Officer
Horizon Facades —London
- £25,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Quick apply
Resident Liaison Officer
Kier Group —Rainham
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
14d
Apprentice Resident Liaison Officer
Equans —Haringey
- £21,000 - £25,000 a year
- Full-time
- Customer service
- No experience needed
- Communication skills
- Annual leave
- Employee discount
Resident Engagement Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Weekend availability
- Communication skills
- Employee discount
13d
Resident Liaison Officer
DCK Construction —Camden Town
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
Quick apply
1d
Resident Liaison Officer
Chigwell Construction —Acton
- From £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Free parking
Quick apply
10d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Resident Liaison Officer
United Infrastructure —London
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Resident Services Officer
Southwark Council —London
- Weekend availability
- IT
4d
Programme Consultation Officer
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Employee discount
5d
Tenancy Management Officer - North East London
Outward —London
- £33,558 a year
- Full-time
- Microsoft Office
- SharePoint
- IT
- Annual leave
- Employee assistance programme
Quick apply
7d
Planning Obligation Officer
Civic Recruitment Limited —Woolwich
Quick apply
Deputy Head of the Mayor’s Office
Tower Hamlets —London
- £62,743 - £66,084 a year
- Organisational skills
- Leadership
- Annual leave
14d
Housing Officer / Transitional Housing Officer (North West London)
Break Away Group —North West London
- £12.71 - £14.50 an hour
- Part-time
- Hybrid work
- Management
- Driving
- Organisational skills
- Flexitime
- Work from home
Quick apply
11d
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Arboriculture Relationships Officer
Merton Council —Merton
- £40,182 - £42,060 a year
- Full-time
- Communication skills
11h
Business Support Manager
UK Health Security Agency —London
- £33,422 - £45,353 a year
- Part-time
- Hybrid work
- Computer literacy
- Analysis skills
- Project management
14d

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Resident Liaison Officer

Peabody -
London

Apply Now

Job details

£44,060 a year
5 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Our Vacancy

We are looking for a passionate and customer-focused Resident Liaison Officer to join our Investment directorate and play a key role in ensuring residents and leaseholders are fully informed, supported and engaged throughout our planned investment and improvement programmes.

In this role, you will act as the primary link between residents, contractors and Peabody teams, ensuring communication is clear, timely and effective. You'll work proactively to resolve access issues, support vulnerable residents, minimise disruption during works and help create positive customer experiences throughout the delivery of our programmes.

What You'll Do

Provide exceptional customer service, building strong relationships with stakeholders and delivering timely communication with customers
Work to resolve problems of access and ensure vulnerable residents are supported and those with language difficulties are communicated with effectively, identifying individual needs.
Enhance engagement and collaboration with our customers, Leaseholders, contractors, consultants, and stakeholders in delivering the Investment programme, and promoting our values and vision.
Ensure the Investment customer communication is managed and distributed effectively.
Work to resolve problems of access and ensure vulnerable residents are supported and those with language difficulties are communicated with effectively, identifying individual needs.
Attend contractor meetings, providing reports and information to assist in the management of the Investment contracts.
Work within the asset management project team to monitor resident satisfaction with the works programme, projects and contractors’ performance through the use of KPIs and to translate these into operational and strategic improvements.
Monitor quality and ensure customer service standards are adhered to.
Support the Peabody Complaints Team in the investigation, management, and response to complex complaints from customers.

What You'll Need

Experience within resident liaison, customer engagement, customer service, housing or a similar customer-focused environment
Excellent communication and interpersonal skills, with the ability to engage confidently with a diverse range of stakeholders
Strong customer care skills and a genuine commitment to delivering outstanding service
Ability to build effective working relationships across operational and professional teams
Good organisational skills with the ability to manage competing priorities and deadlines
Strong problem-solving skills and a proactive approach to overcoming obstacles
Good IT skills and experience using Microsoft Office applications.

Why Join Us?

When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

30 days' annual holiday, plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme, including family-friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for this role.

If you have any questions about this role, please contact Ryan Loasby, Talent Specialist, at [email protected].

Interview Date: Friday 31st July 2026 at Peabody, 45 Westminster Bridge Rd, London SE1 7JB

The closing date for this advert will be 24th July 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications.

Apply Now

Refine Your Search

resident liaison officer jobs in hackney

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Resident Liaison Officer

Apprentice Resident Liaison Officer

Resident Engagement Officer

Resident Liaison Officer

Resident Liaison Officer

Client Resident Liaison Officer - Social Housing

Resident Liaison Officer

Resident Liaison Officer

Resident Services Officer

Programme Consultation Officer

Tenancy Management Officer - North East London

Planning Obligation Officer

Deputy Head of the Mayor’s Office

Housing Officer / Transitional Housing Officer (North West London)

Customer Care Officer

Arboriculture Relationships Officer

Business Support Manager

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