Hours: Monday- Friday, 9am- 1pm
However, we are committed to considering flexible working requests in line with our legal obligations and will review such requests on a case-by-case basis to ensure they align with business requirements.
The Role:
We are seeking a highly organised, professional, and proactive Sales Assistant to support our Design Director and Sales Department.
This role is central to ensuring the smooth day-to-day operation of the sales function, supporting customer communications, maintaining the company CRM system, coordinating customer visits, and ensuring departmental administration and documentation are managed accurately and efficiently. The successful candidate will play an important role in maintaining high-quality customer records, supporting sales activity, and helping the team deliver an exceptional customer experience.
As a key point of contact for our clients and professional partners, the successful candidate will represent the Jack Badger brand through every interaction. The role requires exceptional written and verbal communication skills, a polished and professional manner, and the ability to build positive relationships with high-end private clients, architects, interior designers, and other industry professionals.
The ideal candidate will be confident following established company processes whilst also demonstrating initiative, sound judgement, and the ability to work independently when required.
Vision, Values & Mission:
At Jack Badger, we’re building a workplace we’re proud of, defined by exceptional craftsmanship and a shared commitment to excellence. This vision demands dedication, hard work, and a united team effort. From our roots in traditional joinery, we draw inspiration from the resilience of our predecessors, who created timeless work under challenging conditions. That legacy drives us to push boundaries in every project we undertake.
We stand out not just for the quality of our joinery, but for the passionate, skilled individuals who make up our entire team. From our craftsmen to the specialists working in other departments, we’re a group united by a pursuit of quality and pride in what we do.
We’re looking for people who share our values—trust, collaboration, enthusiasm, respect, and an unwavering commitment to craftsmanship—to join us in achieving our goals.
Roles and Responsibilities:
Key Responsibilities
- Act as a first point of contact for customer enquiries primarily via telephone and email, ensuring all communications are handled professionally, accurately, and promptly.
- Support ongoing customer communications and relationship management throughout the sales process.
- Take ownership of the day-to-day management of the CRM system, ensuring all customer interactions, enquiries, opportunities, appointments, and project information are accurately recorded and maintained.
- Monitor and update customer records, ensuring data quality, consistency, and completeness across the CRM system.
- Support the Sales Department by producing CRM reports, tracking customer activity, and helping to ensure opportunities and follow-up actions are managed effectively.
- Assist with the planning and coordination of customer meetings, visits, and appointments.
- Provide diary management and scheduling support for the Design Director.
- Prepare, organise, archive, and maintain company documentation and customer records in accordance with company procedures.
- Support sales administration activities and ensure departmental information is well organised and easily accessible.
- Liaise effectively with internal teams to ensure smooth communication and efficient project progression.
- Follow company systems, processes, and frameworks to ensure consistency and quality of service.
- Provide general administrative support and undertake other duties as reasonably requested by the line manager.
Skills & Experience
Essential
- Exceptional written and spoken English with excellent grammar, spelling, and attention to detail.
- Outstanding communication skills, with the confidence and professionalism to engage with private clients, architects, interior designers, and other professional contacts.
- Excellent telephone manner and strong interpersonal skills.
- Strong organisational and administrative abilities with the capacity to manage multiple priorities effectively.
- High level of accuracy and attention to detail.
- Experience using CRM systems and maintaining accurate customer records.
- Confidence in managing data, tracking customer interactions, and supporting sales processes through effective CRM management.
- Proficient in Microsoft Office and standard business software.
- Ability to follow established procedures and company frameworks consistently.
- Confident working independently and using initiative to resolve issues and identify improvements.
- Strong time management skills and the ability to prioritise workload effectively.
Desirable
- Previous experience in a sales support, customer service, administrative, office support, or CRM administration role.
- Experience working within a similar environment, or professional services environment.
- Experience coordinating appointments, meetings, or customer visits.
Key Behaviours
- You’re dependable, punctual, and honest—finishing tasks on time to a high standard and adapting when the team needs you. You keep to deadlines and ask for help when it’s needed.
- You work with your colleagues to solve problems, share knowledge, and build strong relationships across the team and beyond. You communicate effectively, welcome feedback, and contribute to a positive, innovative environment.
- You’re excited about your role and speak proudly of Jack Badger. You are motivated and strive to find opportunities for self-development, keeping your skills sharp and your passion alive.
- You value everyone’s contributions, communicate kindly, and embrace diverse perspectives. You treat the workplace, tools, and processes with care, proactively supporting our goals and speaking up when respect falters.
- You deliver high-quality work with attention to detail, always aiming to improve. You learn eagerly, balance efficiency with precision, and set your team up for success with thorough handovers and communication.
Company Overview:
Jack Badger Ltd is a team of some of the most talented and knowledgeable traditional joiners across the UK. Inspired by historical joinery and carving techniques, our style takes creative cues from Medieval designs to create considered and beautifully handcrafted internal and external doors, panelling, flooring and other architectural features, fit for modern living.
Our multi-award winning joinery studio provides the perfect base for us to blend our traditional hand carving and joinery techniques with our innovative in-house technological and CAD capabilities. This allows us to keep developing our designs and working practices, so that we can continue to take on the most innovative and complex of projects.
We work collaboratively with clients and other third parties on projects across the country. Our pragmatic approach, from unpicking historic joinery techniques, adds a diverse knowledge base to project teams, helping to refine ideas and create something truly authentic out of the best natural and sustainable wood.
In short, Jack Badger create considered, historically inspired pieces that will live and be loved for centuries to come.
To Apply: Please send your CV and a cover letter outlining your experience and suitability for the role to [email protected]
Pay: £15.38-£17.39 per hour
Application question(s):
- Outstanding communication skills, with the confidence and professionalism to engage with private clients, architects, interior designers, and other professional contacts?
- Strong organisational and administrative abilities with the capacity to manage multiple priorities effectively?
- Confidence in managing data, tracking customer interactions, and supporting sales processes through effective CRM management?
Work Location: In person
