Customer care assistant Work, Jobs in Halesowen, Wmd (with Salaries)

Practice Receptionist
Lapal Medical Practice —Halesowen
- From £12.71 an hour
- Part-time
- Microsoft Word
- GP surgery experience
- Organisational skills
Quick apply
Sales Assistant - UNIQLO Bullring
UNIQLO —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Retail Assistant - Part Time
Farmfoods —Brierley Hill
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
4d
Retail Assistant - Part Time, Evenings & Weekends
Farmfoods —Brierley Hill
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
4d
Medical Receptionist
Netherton Health Centre —Netherton
- £12.71 an hour
- Part-time
- Administrative experience
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
4d
Temporary Sales Assistant (8 hrs)
Deichmann —Brierley Hill
- Up to £12.91 an hour
- Temporary
- Communication skills
5d
Temporary Sales Assistant (4 hrs)
Deichmann —Brierley Hill
- Up to £12.91 an hour
- Temporary
- Communication skills
5d
Customer Service Receptionist
iFLY Indoor Skydiving —Birmingham
- £24,022 - £25,822 a year
- 12 hour shift
- Store discount
- Employee discount
Customer Service Assistant
Camfil Ltd —Birmingham
- £26,420.00 - £38,759.07 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
3d
Casual Sales Assistant
Sports Direct —Brierley Hill
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Retail Sales Assistant
American Golf UK —Lye and Wollescote
- Up to £12.71 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
11d
Receptionist (bank)
EQ Care —Birmingham
- £12.71 an hour
- Part-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Referral programme
Customer Services Assistant
Central Coop —Dudley
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
4d
Customer Services Assistant
ChelmsfordStarCoop —Dudley
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
4d
Customer Service Assistant
CSP ENTERPRISES LIMITED —Brierley Hill
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
6d
Dental Receptionist
Synergy Dental Clinic —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Referral programme
Quick apply
Optical Assistant/Receptionist
Spectrum eyecare —Smethwick
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- In-person
- Free parking
Quick apply
Sales Assistant
Smiggle —Birmingham
- Part-time
- Sales
- Communication skills
- Store discount
- Annual leave
Receptionist
LAH Property Marketing —Birmingham
- £17,485 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
12d
Customer Assistant
Lidl —Walsall
- £13.45 - £14.45 an hour
- Weekend availability
- Customer service
- Bakery
- Store discount
- Employee discount
18h

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Practice Receptionist

Lapal Medical Practice
Halesowen

Quick apply

Job details

Part-time
From £12.71 an hour

Qualifications

Microsoft Word
GP surgery experience
Organisational skills
Phone etiquette
Communication skills
Office experience

Full job description

Job Summary
We are seeking a professional and organised Receptionist to join our team. The successful candidate will be the first point of contact for visitors and callers, providing excellent customer service and ensuring smooth administrative operations. This role offers an opportunity to utilise your office experience and organisational skills within a dynamic environment. The ideal applicant will be proficient in various computer applications and possess strong communication abilities.

Responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Ensuring NHSmail and EMIS mail is checked daily in order to keep on top of regular updates
Undertake signposting of patients in the role of a Care Navigator to other health and social care services as appropriate.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Processing personal and telephone and on-line AccuRx requests for appointments, visits and telephone consultations, and ensuring that callers are directed to the appropriate healthcare professional.
Setting up access to online service and helping patients to understand Patient Access and NHS App and the website
Action prescription requests in accordance with practice guidelines.
Advise patients of relevant charges for private (non- General Medical Services) services, accept payment and issue receipts for same.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure that all new patient register requests are passed to admin member to register onto the computer system promptly and accurately or register patient when needed.
Process patients change of address – computer data and medical records (have knowledge of Practice area.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
To make sure their on-line training is up-to-date.
Distributing incoming mail.
Taking messages and passing on information.
To monitor visitors to the practice, ensuring that practice protocols are adhered to.
Ensure the waiting room is kept clean and tidy and notice boards and leaflet dispensers are updated and themed under the direction of the Reception Manager.
Receiving all deliveries to the practice and ensuring that recipients are notified promptly following receipt and that where vaccines are received, action is taken to ensure maintenance of cold chain.
Check fridge temperatures Start and end of day as per practice policy, recording information and informing manager with any issues
Receiving payments from patients for non-NHS work carried out by the practice in accordance with practice protocol.
Communicating and following requests from GP responses on test results in accordance with practice protocol.
Handling patient samples and sharps boxes in accordance with the practice protocol.
To ensure patients are aware of rights to chaperone in any appointment.
To chaperone in appointments where required
To oversee clinical waste collections in accordance with the practice protocol.
To view the shredding of confidential clinical waste material upon collection.
Organise interpretation services for patients where required.
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping kitchen areas clean and tidy in turn with other teams.
To purchase milk and other sundries in accordance with the agreed practice rota using practice funds.
To provide cover within the department where directed.
To undertake any other duties as requested by Reception Manager or Practice Manager.

Requirements

Proven experience in GP Practice
Proficiency in EMIS, Docman, NHS App, AccuRx, NHSmail, Xon phone system, Engage call screen, Practice index, team net, practice website excel and Microsoft word.
Strong organisational skills with the ability to prioritise tasks effectively
Excellent phone etiquette and communication skills

This role is ideal for a motivated individual seeking a professional environment within a warm and friendly Practice.

Pay: From £12.71 per hour

Application question(s):

Do you have experience in EMIS, Doman and AccuRx

Experience:

GP surgery: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer care assistant jobs in halesowen, wmd

Practice Receptionist

Sales Assistant - UNIQLO Bullring

Retail Assistant - Part Time

Retail Assistant - Part Time, Evenings & Weekends

Medical Receptionist

Temporary Sales Assistant (8 hrs)

Temporary Sales Assistant (4 hrs)

Customer Service Receptionist

Customer Service Assistant

Casual Sales Assistant

Retail Sales Assistant

Receptionist (bank)

Customer Services Assistant

Customer Services Assistant

Customer Service Assistant

Dental Receptionist

Optical Assistant/Receptionist

Sales Assistant

Receptionist

Customer Assistant

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