Front desk manager Work, Jobs in Halesowen, Wmd (with Salaries)

Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Front Desk Manager
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £27,551.79 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
7d
Front of House & Operations Manager
Kabil's Grillz —Birmingham
- £32,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
2d
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £24,420.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Head Dental Receptionist (with Decon Duties)
Renew Dental Clinic —Walsall
- £13 - £15 an hour
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
- Employee discount
Quick apply
8d
Guest Services Manager
Holiday Inn Leamington Spa —Warwick
- Weekend availability
- Bar
- Casual dining restaurant
- Hotel
- Employee assistance programme
Quick apply
Guest Service Team Leader Food & Beverage
Park House Hotel —Shifnal
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
Quick apply
12d

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Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
Minimum 6 years of experience in hospitality or hotel operations, with at least 2 years in a senior supervisory or management position within guest services or…
£5,000 - £5,500 a month
Quick apply

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front desk manager jobs near halesowen, wmd

Senior Hotel Guest Services Manager

NAM Rentals and Integrated Services
Birmingham

Quick apply

Job details

Permanent | Full-time
£5,000 - £5,500 a month

Qualifications

Hospitality
Supervising experience
Guest services
Leadership
Communication skills
Hotel experience

Full job description

About the Role

London is known for delivering world class hospitality experiences, and at NAM Rentals and Integrated Services, we bring that same standard to premium guest operations. We manage high performing hospitality environments where service excellence, operational efficiency, and memorable guest experiences are at the center of everything we do.

We are looking for a Senior Hotel Guest Services Manager who can lead front office operations while elevating the overall guest journey across multiple hospitality touchpoints. You will oversee guest relations strategy, mentor service teams, and ensure every guest interaction reflects professionalism, warmth, and attention to detail.

This is more than a front desk leadership role. You will help shape service standards, improve operational workflows, and collaborate with senior leadership to create exceptional hospitality experiences for both guests and corporate partners.

Why Work With UsThe Environment

Our London office operates within one of the city's most connected business districts. We believe hospitality professionals perform best in an environment built around collaboration, accountability, and service excellence.

Leadership Visibility

Your ideas and operational insights will be heard. You will work closely with executive leadership and contribute directly to service improvement initiatives and guest satisfaction strategies.

Career Development

We invest in leadership growth through hospitality workshops, management training programs, and industry conferences that keep our teams ahead of evolving guest expectations.

Modern Operations

We use advanced hotel management systems, guest feedback platforms, and digital service tools to streamline operations and improve the customer experience.

Key ResponsibilitiesGuest Experience Leadership

Lead all guest service operations to ensure a seamless and professional experience from arrival through departure. Handle VIP guest interactions and resolve escalated service concerns efficiently.

Team Management

Supervise, mentor, and support guest services teams across front office and hospitality operations. Conduct coaching sessions, performance reviews, and service quality assessments.

Operational Oversight

Monitor daily operational performance, staffing schedules, service standards, and departmental coordination to ensure consistent guest satisfaction.

Service Improvement

Analyze guest feedback, operational reports, and performance metrics to identify opportunities for improving service delivery and operational efficiency.

Stakeholder Coordination

Collaborate with housekeeping, concierge, reservations, facilities, and senior management teams to maintain high hospitality standards across all departments.

What We Are Looking ForExperience

Minimum 6 years of experience in hospitality or hotel operations, with at least 2 years in a senior supervisory or management position within guest services or front office operations.

Leadership Skills

Strong ability to lead diverse hospitality teams in fast paced service environments while maintaining professionalism and operational control.

Communication

Excellent verbal and written communication skills with the ability to confidently manage guest concerns, team coordination, and executive reporting.

Technology

Experience using hotel property management systems, guest engagement software, scheduling platforms, and operational reporting tools.

Mindset

You are service driven, highly organized, and capable of balancing operational efficiency with exceptional guest care. You understand how to create memorable hospitality experiences while achieving business objectives.

Benefits

Pay: £5,000.00-£5,500.00 per month

Work Location: In person

Quick apply

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Senior Hotel Guest Services Manager