Support team leader Work, Jobs in Halifax, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Team Leader Learning Disabilities Full Time Bradford
Horizon Healthcare Homes Ltd —Bradford
- £14.30 an hour
- 12 hour shift
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
4d
Care Team Leader
Anchor —Halifax
- £15.41 an hour
- Free parking
- Employee discount
9d
Care Team Leader - Days
Anchor —Halifax
- £15.41 an hour
- Employee discount
- Referral programme
12d
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
9d
Team Leader
Reed In Partnership —Harrogate
- £29,000 - £33,750 a year
- Full-time
- Management
- Psychology
- Business
- Annual leave
- Flexible schedule
Team Leader Parent Plus Supported Housing
BRADFORD CYRENIANS —Bradford
- £27,500 a year
- Full-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
10d
Team Leader
StepChange —Leeds
- £35,100 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
8d
Catchment Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
9d
Store Manager
Starbucks —Town
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Team Leader
Horton Housing Careers —Bradford
- £30,271 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
8d
Team Leader
Leonard Cheshire —Wetherby
- £15.15 an hour
- 12 hour shift
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
Avery Healthcare —Leeds
- £15 an hour
- Care plans
Quick apply
Customer Service Manager - Food Retail (B2B)
Beijer Ref UK Limited —Leeds
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Team Leader
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Human resources
- Annual leave
11d
Telesales Team Leader
Warranty Solutions Group —Leeds
- Up to £32,000 a year
- Full-time
- Management
- Sales
- Mentoring
Quick apply
12d
Team Leader
HM Courts & Tribunal Service —Bradford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Work from home
Care Coordinator
Caremark Kirklees —Huddersfield
- £28,000 - £32,000 a year
- Full-time
- IT
- Communication skills
- Time management
Quick apply
9d
Orthotic Officer
Calderdale and Huddersfield NHS Foundation Trust —Halifax
- £25,272 a year
- Part-time
3d

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year
2 days ago

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

support team leader jobs in halifax, wyk

Customer Services Team Leader

Team Leader Learning Disabilities Full Time Bradford

Team Leader

Care Team Leader

Care Team Leader - Days

Customer Resolution Team Leader

Team Leader

Team Leader Parent Plus Supported Housing

Team Leader

Catchment Team Leader

Store Manager

Team Leader

Team Leader

Team Leader

Customer Service Manager - Food Retail (B2B)

Team Leader

Telesales Team Leader

Team Leader

Care Coordinator

Orthotic Officer

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