Support analyst Work, Jobs in Hallen, Gls (with Salaries)

Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Analyst Support Officer - South West Prisons
Ministry of Justice —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Annual leave
QA Analyst
Bupa Dental Care —Bristol
- Full-time
- Azure
- SQL
- Travel
12d
IT Support Analyst
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
9d
Support Analyst
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Business Support Analyst
Executive Jet Support Ltd —Chippenham
- £25,000 - £30,000 a year
- Full-time
- Oracle
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
3d
AML Analyst
Reynolds Porter Chamberlain —Bristol
- Full-time
- IT
- Office experience
Business Analyst
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Travel
- Agile
5d
Technical Support Analyst
Safran —Cwmbran
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Communication skills
Senior Manual Tester (DV Security Clearance)
CGI —Chippenham
- Full-time
- Azure
- SharePoint
- IT
Quick apply
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
8d
Digital Business Analyst
Amentum —Bristol
- Full-time
- Project management
- Communication skills
- Flexible schedule
Application Support Analyst
Equisoft —Bath
- £27,000 a year
- Full-time
- Hybrid work
- Life insurance
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
2h
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
8d
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
13d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
7h
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
FP&A Analyst
Protection Group International —Bristol
- Hybrid work
- Microsoft Excel
Quick apply
7d

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Application Operations Support Analyst

Bank of Ireland -
Bristol

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

JBoss
ITIL Certification
Oracle
UNIX
Git
Application development
SQL
Analysis skills
Continuous improvement
ITIL
IT support
Scripting
IT
Linux
PL/SQL
Shell Scripting
Control-M

Full job description

What is the opportunity?

This is an exciting opportunity for someone with experience in IT support or application development role to join a friendly and professional team!

You will be someone who enjoys fixing IT issues and be passionate about delivering quality customer service. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework.

In this role, you will:

Be accountable for working within the ITIL framework to manage incidents, problems and changes.
Investigate system issues raised via Service Desk with the aim of resolving the issues promptly. Fixes can either be permanent solutions or temporary workarounds.
Address the root causes of incidents to prevent recurrent incidents to minimise business impact. This could be by applying data fixes or other changes to the systems.
Develop, test, document and implement changes/fixes, where the Business has requested the change or where incidents/problem resolution requires it.
Be involved in service improvement activities by participating in any local or group wide projects which seek to introduce or improve service. Take the initiative to suggest improvements to the services from an Application Operations perspective.
Monitor day-to-day operations to ensure service stability and report to management.
Have proven expertise in Oracle, SQL, and PL/SQL, as well as hands on experience with Unix or Linux environments and shell scripting.

What will make you stand out?

The ideal candidate will bring strong analytical reasoning and problem solving skills, along with the ability to communicate effectively with stakeholders at all levels and work under pressure to meet SLAs. They should also have the technical experience required to investigate and resolve service issues. This combination of problem solving and technical capability enables effective support and continuous improvement of critical systems.

Experience with any of the following will help you to stand out but is not vital in order to apply for this role;

Experience of IT service management.
ITIL Foundation qualification or equivalent.
Experience of working with Third Party Vendors/Managed Service Providers.
Knowledge of file transfer tools.
Experience in Control-M batch scheduler and GIT/Bitbucket.
Exposure to JBoss and Axway environments.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

Bristol Application Operations (Back End), which is part of Technology Services, is responsible for the full end-to-end support of a wide range of systems/applications used by Business users. We pride ourselves on our service to the customer, working to meet the Bank's strategic priorities whilst aligning with the Group IT objectives.

This is a hybrid role, based primarily at Temple Quay, Bristol. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

Customer Focused - Self
Take Ownership - Self
Manage Risk - Self
Be Decisive - Self
Better together - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply Now

Refine Your Search

support analyst jobs in hallen, gls

Application Operations Support Analyst

Analyst Support Officer - South West Prisons

QA Analyst

IT Support Analyst

Support Analyst

Business Support Analyst

AML Analyst

Business Analyst

Technical Support Analyst

Senior Manual Tester (DV Security Clearance)

Service Desk Analyst

IT Support Analyst

Digital Business Analyst

Application Support Analyst

Head of Portfolio Management Office

Consumer Support Analyst

Service Desk Analyst

Business Analyst

Digital Transformation Consultants

FP&A Analyst

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