Customer service team lead Work, Jobs in Halling, Ken (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Sales & Service Team Manager
B&Q —Dartford
- £31,500 - £41,500 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
People & Service Team Leader
River Island —Grays
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Trade Sales Team Leader
Woodie's —Rochester
- £15.20 an hour
- Full-time
- Employee assistance programme
- Employee discount
10d
Team Leader
Card Factory —Tonbridge
- £13 an hour
- Leadership
Key Lead - Ashford Designer Outlet, Hollister
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Global Talent Acquisition Lead
Collinson —London
- Hybrid work
- Hotel
- Analysis skills
- Leadership
Team Lead
Mulberry —Bluewater
- £32,130 a year
- Full-time
- Employee discount
Quick apply
Credit Hire Team Leader
The AA —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
7d
Alpha Front Office Test Lead, Assistant Vice President
State Street —London
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Product Team Leader
River Island —Greenhithe
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Delivery Lead (Data)
Collinson —London
- Hybrid work
- Master's degree
- Hotel
- Organisational skills
Key Lead - Ashford Designer Outlet, Abercrombie & Fitch
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Business Change and Adoption Lead
Financial Ombudsman Service —London
- £57,500 - £65,450 a year
- Full-time
- Hybrid work
- In-person
- Flexible schedule
3d
Service Team Manager
B&Q —Sidcup
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
10d
PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS
Laing O'Rourke —Dartford
- IT
- Leadership
9d
Lead Receptionist
Cushman & Wakefield —Basildon
- Hospitality
- Microsoft Office
- Administrative experience
Quick apply
Campaign Delivery Manager – Lead Generation
Russell Publishing —Brasted
- Up to £35,000 a year
- Hybrid work
- Contracts
- In-person
- Communication skills
- Free parking
- Work from home
Customer Service Team Leader
Flutter Entertainment —Croydon
- From £14.40 an hour
- Full-time
- Employee discount
- Sick pay
2d

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customer service team lead jobs near halling, ken

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

customer service team lead jobs in halling, ken

Customer Experience Team Leader

Sales & Service Team Manager

People & Service Team Leader

Team Leader Customer Service

Trade Sales Team Leader

Team Leader

Key Lead - Ashford Designer Outlet, Hollister

Global Talent Acquisition Lead

Team Lead

Credit Hire Team Leader

Alpha Front Office Test Lead, Assistant Vice President

Product Team Leader

Delivery Lead (Data)

Key Lead - Ashford Designer Outlet, Abercrombie & Fitch

Business Change and Adoption Lead

Service Team Manager

PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS

Lead Receptionist

Campaign Delivery Manager – Lead Generation

Customer Service Team Leader

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