Guest experience leader Work, Jobs in Halton, Chs (with Salaries)

Head of Onboarding
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
4d
People Advisor (maternity cover) 9 months FTC (Full Time)
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply
Team Leader
KFC Runcorn - Hospital Way —Borough of Halton
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
Team Leader
KFC —Borough of Halton
- Up to £14 an hour
- Full-time
- Hospital
- Restaurant
- Employee assistance programme
- Employee discount
Trainee Manager
Carden Park Hotel —Chester
- £26,700 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Team Leader/Supervisor
Subway —Runcorn
- £12.71 - £13.00 an hour
- Part-time
- Culinary experience
- Organisational skills
- In-person
Quick apply
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Assistant General Manager
Wallop —Knutsford
- £31,000 - £36,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
4d
Guest Experience Curator
Deansgate Sof Alliance Hotelco Limited —Manchester
- Hospitality
- Sales
- Hotel
- Employee discount
- Gym membership
Team Leader
KFC Warrington - Kings Way South —Latchford East
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
Quick apply
2h
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Gym Team Leader
Village Hotels - Liverpool - Leisure —Whiston
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Rudy's Chester —Chester
- £32,900 a year
- Full-time
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
Restaurant Manager
The Faulkner Arms, Hoole —Chester
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick apply
2d
Assistant Food and Beverage Manager
Cottons Hotel & Spa —Knutsford
- Weekend availability
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Part-time Customer Service Manager
International Workplace Group plc —Warrington
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
3d
Floor Manager
Hickory's Smokehouse —Liverpool
- Up to £13.51 an hour
- Full-time
- School
- Annual leave
- Employee discount
Quick apply
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
2d
General Manager
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £54,000 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
Quick apply
4d

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Head of Onboarding

Sykes Holiday Cottages -
Chester

Quick apply

Job details

Full-time
£70,000 - £80,000 a year
4 days ago

Benefits

Company pension
Company events
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Continuous improvement
Leadership

Full job description

Head of Onboarding

Location: Chester, with UK-wide travel
Salary: Up to £80,000 + Annual Bonus + Excellent Benefits
Reporting to: Portfolio Director

About Us

Sykes Holiday Cottages is a business with big dreams and bold ambition. With over 30 years of industry experience, over 15 regional brands, and more than 23,000 holiday homes across the UK and Ireland, we’ve become one of the UK’s fastest-growing holiday let agencies.

What started as a family-run business has grown into a vibrant team of passionate people delivering exceptional experiences for guests and property owners alike.

Part of Forge Holiday Group, we’re building a culture where ambition, creativity and collaboration thrive.

We value diversity and inclusion and encourage everyone to bring their authentic self to work. Need adjustments during the recruitment process? Just ask — we’re happy to help.

Lead the future of owner onboarding at Sykes Holiday Cottages

At Sykes Holiday Cottages, we're on an exciting journey to transform how holiday homeowners join our brands and achieve success from day one. We're looking for an experienced Head of Onboarding to lead this transformation, creating a seamless, high-performing onboarding experience that accelerates growth, maximises conversions and delivers exceptional owner experiences.

This is a pivotal leadership role where you'll shape the end-to-end onboarding strategy, leading teams across our Chester headquarters and our nationwide field consultants. You'll combine commercial thinking, operational excellence and customer obsession to ensure new owners realise value faster than ever before.

What you'll be doing

As Head of Onboarding you'll:

Lead and inspire a high-performing onboarding function, creating a culture of accountability, pace and continuous improvement.
Own the end-to-end owner onboarding journey, from enquiry through to go-live and first booking.
Drive improvements in lead conversion, onboarding efficiency and time to value.
Partner closely with Marketing, Commercial, Product and Technology teams to remove friction and optimise every stage of the onboarding journey.
Develop tailored onboarding experiences for individual owners and multi-unit partners.
Support the growth of our Multi-Unit Site proposition alongside our Business Development Managers.
Use insight and performance data to identify opportunities, improve processes and influence strategic decisions.
Own onboarding KPIs including conversion, speed to market, owner satisfaction and early-stage commercial performance.

About you

You'll be an experienced senior leader with a passion for creating outstanding customer journeys and delivering commercial results.

You'll bring:

Significant leadership experience within onboarding, commercial operations, customer lifecycle or operational leadership.
A proven track record of improving conversion, reducing operational cycle times and driving measurable business growth.
Strong commercial awareness with the ability to translate operational performance into business success.
Exceptional leadership skills with experience developing high-performing teams.
Excellent stakeholder management, with the confidence to influence at senior level.
Strong analytical capability, using insight and data to improve performance.
A collaborative leadership style and a passion for continuous improvement.

Experience within travel, property, marketplaces, e-commerce or digital platforms would be highly advantageous.

Why join Sykes?

At Sykes, our purpose is simple: We Champion UK Escapes.

You'll join an ambitious, forward-thinking business investing heavily in technology, people and customer experience as we work towards creating four million extraordinary holiday experiences each year.

Our values underpin everything we do:

One Business, One Team
Keep It Simple
Grow & Learn
Sustainable Impact

Alongside a competitive salary and benefits package, you'll have the opportunity to shape a business-critical function, influence strategic direction and make a lasting impact across the organisation.

Our Benefits

✈️ 33 days holiday + up to 5 extra with long service
Buy additional holiday
Birthday off
✋ 2 volunteering days
Enhanced parental leave
Pension contributions
Discounted stays at Forest Holidays & Sykes Cottages
❤️‍ Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
‍ ️ On-site gym & parking at Chester HQ
Employee savings scheme
Long service awards & company events

Apply today.

If you're ready to transform onboarding into a true competitive advantage, we'd love to hear from you.

Closing date for applications 6th July

Quick apply

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