Senior technical support engineer Work, Jobs in Halton, Chs (with Salaries)

3rd Line IT Engineer
MCS Group —Ormskirk
- £45,000 - £55,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
4d
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Lead Technical Services Engineer
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
Quick apply
Senior Process Engineer
Ipsen Biopharm Ltd —Wrexham
- Full-time
Trainee Analyst/Analyst
Element Materials Technology —Deeside
- Laboratory experience
AI / ML Engineer
Forge Holiday Group Ltd —Chester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Machine learning
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
System Engineer
Yokogawa —Runcorn
- Full-time
- Bachelor's degree
Senior Field Service Engineer
Mil-tek UK Recycling & Waste Solutions Ltd —Buckley
- £32,000 - £33,000 a year
- Overtime
- Hybrid work
- Maintenance
- Microsoft Office
- Travel
Quick apply
2d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Senior Process Engineer
National Nuclear Laboratory —Risley
- From £57,854 a year
- Engineering
- Communication skills
- Annual leave
- Sick pay
Senior Data Engineer
The Clatterbridge Cancer Centre NHS Foundation Trust —Wirral
- £57,528 - £64,750 a year
- Full-time
- Azure
2d
Project Engineers wanted
Octopus Project Engineering Ltd —Middlewich
- £30 - £60 an hour
- Part-time
- Hybrid work
- AutoCAD
- Engineering
- System design
- Free parking
Quick apply
2d
Estates Officer Higher Level
Betsi Cadwaladr University Health Board —Wrexham
- £50,129 - £57,365 a year
- Full-time
- English
3d
Senior Estimator
Flintshire Fabrications Limited —Holywell
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
- Free parking
Quick apply
2d
Graduate Applications Engineer
Somerford Equipment Limited —Sandbach
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior Electrical Estimator
Picow Electrical Engineering —Borough of Halton
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Employee discount
Quick apply
3d
Fractional Senior Full-Stack Engineer / Technical Lead
Simply Done —Manchester
- £2,000 - £5,000 a month
- Temporary
- Hybrid work
- System design
- JavaScript
- Communication skills
Quick apply
Senior Controls Engineer
March —Daresbury
- £0.01 a year
- Programmable logic controllers
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Process Engineer
Assystem —Warrington
- Engineering

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3rd Line IT Engineer

MCS Group
Ormskirk

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
4 days ago

Benefits

Free parking
Employee mentoring programme
Company pension
Canteen
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery, deliver a wide range of IT projects, such as Microsoft 365 migrations, infrastructure upgrades, networking installations, and act as a technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

- Deliver technical tasks within client projects including configuration, migration, implementation, and testing.

- Work on Microsoft 365, networking, server and endpoint projects.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: £45,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Canteen
Company events
Company pension
Employee mentoring programme
Free parking
Gym membership
On-site parking
Private medical insurance

Ability to commute/relocate:

Ormskirk L40: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why would you like to work at MCS?

Experience:

IT support: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior technical support engineer jobs in halton, chs

3rd Line IT Engineer

Senior Technical Support Engineer

Lead Technical Services Engineer

Senior Process Engineer

Trainee Analyst/Analyst

AI / ML Engineer

IT Support Engineer

System Engineer

Senior Field Service Engineer

3rd Line Support Engineer

Senior Process Engineer

Senior Data Engineer

Project Engineers wanted

Estates Officer Higher Level

Senior Estimator

Graduate Applications Engineer

Senior Electrical Estimator

Fractional Senior Full-Stack Engineer / Technical Lead

Senior Controls Engineer

Senior Process Engineer

I want to receive the latest job alerts for senior technical support engineer in halton, chs

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