technical supervisor Work, Jobs in hamilton, slk (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
2d
Works Supervisor
Balfour Beatty —Glasgow
- Project management
- Leadership
- Annual leave
14d
Site Supervisor - Mechanical
Equans —Motherwell North
- Supervising experience
- Construction
- Leadership
- Annual leave
- Employee assistance programme
Contracts Supervisor
Legacy Flooring Ltd —Glasgow
- £30,000 - £40,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
10d
Consulting Technical Assistant Manager / Supervisor
RSM UK —Glasgow
- Full-time
- Supervising experience
- Travel
- Accounting
Water Hygiene Risk Assessor - Scotland
HSL Compliance Limited —Wishaw
- £13.57 - £15.10 an hour
- Full-time
- Travel
- Communication skills
- Sick pay
Quick apply
9d
Lab Leader
Chemify Ltd —Glasgow
- Bachelor's degree
- No travel
- Leadership
Quick apply
Senior Officer
Bermuda Monetary Authority —Hamilton
- Master's degree
- Analysis skills
- Project management
4d
Project Manager (DSEAR)
RSE —Cumbernauld
- Engineering
- Supervising experience
- Project management
- Employee discount
Project Manager
RSE —Cumbernauld
- Engineering
- Project management
- Electrical Engineering
- Employee discount
Shift Technician
NAB-Jones Lang LaSalle Services —Glasgow
- Full-time
- Maintenance
- In-person
Quick apply
Repair Technician
HILTI —Uddingston
- Monday to Friday
- Maintenance
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
7h
Furnace Construction Supervisor
INEOS —Grangemouth
- £0.01 a day
- Maintenance
- Driving
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Furnace Construction Supervisor
INEOS Group —Grangemouth
- Maintenance
- Driving
- Organisational skills
- Employee assistance programme
- Employee discount
Shift Technician
JLL —Glasgow
- Maintenance
Mechanical Fitter
Omexom UK —Scotland
- Organisational skills
- Time management
1d
Site Engineer - Glasgow
Carey Group —Glasgow
- Full-time
- Civil engineering
- Engineering
- Mentoring
- Gym membership
Steel Erectors/Trainee Steel Erectors
BHC —Clydesdale West
Environmental Assessment Specialist
Kent —Glasgow
- Project management
- Communication skills
8d
LCV Technician - Bellshill
Volvo Group —Bellshill
- £16.50 - £18.00 an hour
- Automotive diagnostics
- Employee assistance programme
- Employee discount

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Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
2 days ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home - UK only, we cannot accept applications from abroad

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

technical supervisor jobs in hamilton, slk

Customer Service Supervisor

Works Supervisor

Site Supervisor - Mechanical

Contracts Supervisor

Consulting Technical Assistant Manager / Supervisor

Water Hygiene Risk Assessor - Scotland

Lab Leader

Senior Officer

Project Manager (DSEAR)

Project Manager

Shift Technician

Repair Technician

Furnace Construction Supervisor

Furnace Construction Supervisor

Shift Technician

Mechanical Fitter

Site Engineer - Glasgow

Steel Erectors/Trainee Steel Erectors

Environmental Assessment Specialist

LCV Technician - Bellshill

I want to receive the latest job alerts for technical supervisor in hamilton, slk

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