Brand manager Work, Jobs in Hammersmith, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Urban Outfitters Visual Assistant - White City, London
Urban Outfitters —London
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Brand Manager
Pizza Express —London
- £56,000 a year
- Full-time
3d
Global Assistant Brand Manager - The Famous Grouse
William Grant & Sons —Richmond
- Full-time
- Organisational skills
- Employee assistance programme
4h
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Senior Brand Manager (Mat Cover, 3 days a week)
Pizza Express —London
- Full-time
- Hospitality
- Project management
- Communication skills
Quick apply
7d
Visual Floor Manager
River Island —London
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
Senior Brand Manager, Partnerships, Chivas
Chivas Brothers International Ltd —London
- Project management
- Presentation skills
- Employee discount
Quick apply
13d
Brand and Experience Manager
Arsenal Football Club PLC —Highbury
- Hybrid work
- In-person
- Employee assistance programme
- Employee discount
9d
General Manager (Consumer Brand)
NextStep —London
- £120,000 - £150,000 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
Assistant Manager - Brand Partnerships
Lloyds Banking Group —London
- £48,987 - £54,430 a year
- Full-time
- Hybrid work
- Financial services
8d
Amazon Strategic Brand Manager - UK & EU Agency - London
Atlantic Access Ltd —Archway Station
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Marketing
Quick apply
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Brand Partnerships Manager
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Financial services
- Banking
- Marketing
8d
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
1d
Brand and Experience Manager
Arsenal Football Club —London
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Free People Assistant Store Manager - Westbourne Grove, London
Free People —London
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Brand Growth Manager
NEXT —London
- £50,000 - £70,000 a year
- Call to connect
- Free parking
- Employee discount
2d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

brand manager jobs in hammersmith, gtl

Head Of Customer Experience

Urban Outfitters Visual Assistant - White City, London

Brand Manager

Global Assistant Brand Manager - The Famous Grouse

Client Engagement Manager

Brand Manager

Senior Brand Manager (Mat Cover, 3 days a week)

Visual Floor Manager

Senior Brand Manager, Partnerships, Chivas

Brand and Experience Manager

General Manager (Consumer Brand)

Assistant Manager - Brand Partnerships

Amazon Strategic Brand Manager - UK & EU Agency - London

Client Success Manager - Fully Remote

Brand Partnerships Manager

Area Manager UK

Customer Success Manager

Brand and Experience Manager

Free People Assistant Store Manager - Westbourne Grove, London

Brand Growth Manager

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