Food & beverage manager Work, Jobs in Hammersmith, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Food & Beverage Operations Manager
Bon Accueil Hospitality Group —London
- £4,500 - £6,250 a month
- Full-time
- Hospitality
- Customer service
- Cooking
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Pub Manager
MC Bars Ltd —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Food & Beverage Manager
Dalata —West London
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
F&B Ops Manager
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager QSR
It's Bagels —London
- £35,000 - £37,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
Area Manager
Acai Berry Food Ltd —London
- £42,000 - £48,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
- Store discount
- Annual leave
Quick apply
20h
Assistant Manager
Urban - BRA_209 —Kensington
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Kingston upon Thames
- From £36,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Assistant Food & Beverage Manager
Millennium Hotel and Resorts UK —London
- £40,585 - £40,685 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Food & Beverage Manager
Aethos London Shoreditch —London
- £50,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Assistant Manager, The Mitre SW6
Inda Pubs —London
- £44,000 - £47,000 a year
- 12 hour shift
- Serving
- Supervising experience
- Team management
- Annual leave
- Flexitime
Quick apply
7d
Reception Manager
Arcade Food Hall —London
- £45,000 a year
- Full-time
- CRM software
- Hospitality
- Restaurant management
- Referral programme
Quick apply
13d
Restaurant Manager
Barrafina —London
- Up to £53,102 a year
- Bar
- Spanish
- Restaurant management
- Annual leave
14d
Assistant Manager
Eel Sushi —London
- £38,000 - £42,000 a year
- Full-time
- Restaurant management
- In-person
- Restaurant
- Store discount
- Employee discount
Quick apply
Assistant Manager
The Telegraph —Putney
- £34,000 - £42,000 a year
- Full-time
- Hotel
- Restaurant
- Employee discount
- Referral programme
Quick apply
14d
Food and Beverage Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Bar
- Hotel
- Hotel experience
- Annual leave
- Employee discount
Quick apply
General Manager
TRG Concessions - Jones The Grocer Waterloo —London
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Floor Manager
Barrafina —London
- Up to £45,438 a year
- Bar
- Spanish
- English
- Annual leave
14d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply

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food & beverage manager jobs near hammersmith, gtl

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

food & beverage manager jobs in hammersmith, gtl

Head Of Customer Experience

Food & Beverage Operations Manager

Pub Manager

Food & Beverage Manager

F&B Ops Manager

Assistant Manager QSR

Area Manager

Assistant Manager

Assistant Manager

Assistant Food & Beverage Manager

Food & Beverage Manager

Assistant Manager, The Mitre SW6

Reception Manager

Restaurant Manager

Assistant Manager

Assistant Manager

Food and Beverage Manager

General Manager

Floor Manager

Head Host / Reservations & Guest Experience Lead

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