Customer experience manager Work, Jobs in Hammersmith And Fulham, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
9d
Graduate Management Scheme - Assistant Centre Manager
Mathnasium —Hammersmith
- £26,500 - £29,500 a year
- Full-time
- Maths
- Bachelor's degree
- Organisational skills
Quick apply
8d
Assistant Manager
Kensington Office Group —London
- £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Annual leave
Quick apply
Experienced Customer Logistics Coordinator
Mail Boxes Etc —London
- Up to £28,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
10d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
14d
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Facilities Manager
NATIVE Communities —Woking
- £55,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
2d
Programme Manager - Digital Transformation & Customer Experience
Medivet Group Ltd —Watford
- £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Agile
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
14d
Customer Experience Manager
Sainsbury's —London
- From £36,450 a year
- Night shift
- Management
- Leadership
- Employee discount
5d
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Salesforce
- Travel
- Leadership
Quick apply
14d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Enterprise Customer Success Manager
ScreenCloud —London
- Hybrid work
- Heavy lifting
- Sales
- Analysis skills
- Annual leave
- Flexitime
10d
Parent and Candidate Experience Manager
Fennies Day Nurseries Ltd —Epsom
- Up to £58,000 a year
- Full-time
- Business development
- Analysis skills
- Annual leave
Quick apply
1d

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customer experience manager jobs near hammersmith and fulham, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

customer experience manager jobs in hammersmith and fulham, gtl

Assistant Customer Service Manager

Customer Resolutions Team Manager

Graduate Management Scheme - Assistant Centre Manager

Assistant Manager

Experienced Customer Logistics Coordinator

Customer Manager

Customer Success Supervisor

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Enterprise Partner Manager - United Kingdom, Northern Europe

Facilities Manager

Programme Manager - Digital Transformation & Customer Experience

Guest Manager