Channel manager Work, Jobs in Hampstead, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
13d
Content Creator & Marketing Manager
M O'Brien Group —St Albans
- Hybrid work
- Project management
- IT
- Communication skills
Quick apply
Hotel General Manager
Camden Town Hotel —London
- Up to £55,000 a year
- Weekend availability
- Microsoft Excel
- Management
- English
- Employee discount
Quick apply
3d
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
8d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Channel Operations Manager
BBC —London
- £53,000 - £60,000 a year
- Full-time
- Contracts
- Negotiation
Amazon Strategic Brand Manager - UK & EU Agency - London
Atlantic Access Ltd —Archway Station
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Marketing
Quick apply
Channel Partner Manager
CybSafe —London
- £60,000 - £90,000 a year
- Remote
- Management
- Sales
- Negotiation
Quick apply
Channel Operations Manager
BBCSTUDIOS —London
- £53,000 - £60,000 a year
- Full-time
- Contracts
- Negotiation
- Annual leave
Channel Manager Intern - Sport
Brave Bison —London
- Hybrid work
- Communication skills
- Annual leave
Quick apply
5h
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
1d
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
6d
Channel Account Manager, UK & Ireland
Exterro Inc —London
- Full-time
- Remote
- Up to 50% travel
- Marketing
- Business development
Quick apply
Internal Communications Manager
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Annual leave
- Employee assistance programme
2d
General Manager
Jobs In. Fitness —London
- £60,000 - £70,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Channel Partner Enablement Manager
Smarsh —London
- £81,500 - £99,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Marketing
Quick apply
Allocator
French Connection —London
- £26,500 an hour
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee discount
Quick apply
14d
Incident Manager - UK
AXS —London
- £70,000 - £75,000 a year
- Azure
- AWS
- Organisational skills
- Flexible schedule
2d
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
2d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

channel manager jobs in hampstead, gtl

Head Of Customer Experience

Senior Customer Experience Manager

Content Creator & Marketing Manager

Hotel General Manager

Build to Rent - General Manager

Head of CS - Under 18s Services

Channel Operations Manager

Amazon Strategic Brand Manager - UK & EU Agency - London

Channel Partner Manager

Channel Operations Manager

Channel Manager Intern - Sport

VENUE GENERAL MANAGER

Head of Sales

Channel Account Manager, UK & Ireland

Internal Communications Manager

General Manager

Channel Partner Enablement Manager

Allocator

Incident Manager - UK

Operations Manager

I want to receive the latest job alerts for channel manager in hampstead, gtl

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