Electronics manager Work, Jobs in Hampstead Norris, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
12d
Recruiter
Hartford Care —Basingstoke
- £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Group Strategic Sourcing Category Manager - Electronics
Oxford Instruments plc —High Wycombe
- Analysis skills
- Continuous improvement
- Conflict management
10d
Scientific Technician
Wild Bioscience —Abingdon
- Full-time
- Writing skills
- Research
- Databases
Quick apply
Product Quality Manager
TechPoint —Basingstoke
- £60,000 - £65,000 a year
- Microsoft Word
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
Post Offer Adminstrator
Practice Plus Group IUC —Reading
- £30,985.98 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
4d
Field Service Manager EMEA
EnerSys Ltd. - UK —Abingdon
- £64,600 - £96,800 a year
- CRM software
- Spanish
- Engineering
Quick apply
5d
Sales Operations Executive - 12 month Fixed Term Contract
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Annual leave
12d
Alternative Provision Administration Coordinator
Swindon Tuition Centre —Swindon
- £26,600 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
3d
Plant Maintenance & Works Co-ordinator
UK Atomic Energy Authority —Abingdon
- £57,117 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
14d
Laboratory Manager- 12 month fixed term contract
QinetiQ —Farnborough
- £43,200 - £48,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Communication skills
- Employee discount
Senior Estate Manager (information specialist)
UK Research and Innovation —Swindon
- £46,965 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
9h
Optical Systems Engineer
Archangel Lightworks —Oxford
- Full-time
- Laboratory experience
- Analysis skills
- Leadership
- Annual leave
- Work from home
Quick apply
Ecommerce Integration Manager
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Product Owner
Hawk-Eye Innovations (HEI) —Basingstoke
- £43,630 - £65,440 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
ICTS Project Manager
Evolution Security —Marlow
- Full-time
- Hybrid work
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Stock Control Operative
Garner Osborne Circuits Ltd —Newbury
- Up to £13.56 an hour
- Full-time
- Assembly
- Quality control
- Organisational skills
- Free parking
- Employee discount
Quick apply
12h
EH&S Manager
Elements Solutions Inc —Wantage
- From £60,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
8d
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
ENGINEERING MANAGER
Eni —Basingstoke
- Full-time
- Engineering
- Continuous improvement
- Business
- Free parking

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
12 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

electronics manager jobs in hampstead norris, brk

Complaints & Resolution Manager

Recruiter

Group Strategic Sourcing Category Manager - Electronics

Scientific Technician

Product Quality Manager

Post Offer Adminstrator

Field Service Manager EMEA

Sales Operations Executive - 12 month Fixed Term Contract

Alternative Provision Administration Coordinator

Plant Maintenance & Works Co-ordinator

Laboratory Manager- 12 month fixed term contract

Senior Estate Manager (information specialist)

Optical Systems Engineer

Ecommerce Integration Manager

Product Owner

ICTS Project Manager

Stock Control Operative

EH&S Manager

Administrative Assistant (IT)

ENGINEERING MANAGER

I want to receive the latest job alerts for electronics manager in hampstead norris, brk

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