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Front Desk Manager (Fixed-Term)

St Martins Lane Hotel -
London

Quick apply

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Hotel guest services experience
Front desk
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management

Full job description

Front Desk Manager (Fixed-Term)

St Martins Lane by Morgans Original

The Opportunity

We’re looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality. This is your opportunity to shape the arrival experience, set the tone for every stay, and lead a team that thrives on excellence.

What You’ll Do:

Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
Handle guest feedback and resolve issues with professionalism and care.
Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
Monitor performance metrics, staffing, and training to uphold 5-star standards.
Champion a culture of warmth, efficiency, and attention to detail.

Benefits

Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
Eye care
Free legal & money advice
Counseling sessions
Hospital & death benefit plans
Cycle to work scheme
Wellbeing tips and support fitness videos
Recipe ideas
Advice on keeping active and healthy living
Wellbeing podcasts and tv
Breathing exercises
24/7 advice and support line
Team reward & recognition
Free meals on duty

Ideal Candidate

Proven experience in a front office leadership role within luxury or lifestyle hospitality.
A guest-first mindset and a passion for creating memorable experiences.
Strong leadership, communication, and problem-solving skills.
Familiarity with hotel systems (PMS, POS) and front office procedures.
Impeccable grooming, presence, and professionalism.

Hotel

At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Quick apply

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