Guest service agent Work, Jobs in Handforth, Chs (with Salaries)

Guest Service Assistant
Holiday Inn Manchester West —Salford
- £12.71 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
7d
Guest Services Agent - Part time
SmartRental Group —Manchester
- 8 hour shift
- English
- Hotel
- Employee discount
8d
Wedding & Special Events Coordinator
THG Ingenuity —Manchester
- Full-time
- Hospitality
- Microsoft Office
- Hotel
7d
Resident Service Agent
NAA-Jones Lang LaSalle Resources —Manchester
- Full-time
- Customer service
- Organisational skills
- IT
- Flexible schedule
Quick apply
Nights Receptionist
Kimpton —Manchester
- £14.56 an hour
- Nights as needed
- Hotel
- Front desk
- Hotel experience
- Employee discount
- Referral programme
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Personal Assistant / Senior Property, Business, Podcast & Compliance Administrator
Bricks to Riches —Manchester
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
15h
Conference and Christmas Sales Support
Lancashire Cricket Club —Old Trafford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Hotel
- Annual leave
- Employee discount
Quick apply
14d
Senior Events & Groups Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Sales
- Hotel
- Hotel experience
- Employee discount
Quick apply
Senior Meeting & Events Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Sales
- Hotel
- Hotel experience
- Employee discount
Quick apply
13d

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Guest Service Assistant

Holiday Inn Manchester West
Salford

Quick apply

Job details

Permanent | Full-time
£12.71 an hour
7 days ago

Benefits

Free parking
Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Hospitality
Multilingual
IT
Guest services
Hotel experience

Full job description

Job Description

Guest Service Assistant

JOB OVERVIEW

Line Manager: Guest Service Managers / Duty Manager

What is the Job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent hosting the Front Desk, Restaurant or Bar you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Great memories come from many places. The sights, sounds, scents and, importantly, service. you’ll welcome our guests, make recommendations and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create lasting memories.

Your day to day

Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards members, New and returning guests, in person or on the phone
Take and manage guest bookings at reception in person or on the phone, execute a seamless check in /out processes
Anticipate and deliver memorable service within our restaurant & bar outlet
Up-selling opportunities and telling guests about ways to improve their stay
Handle cash and credit transactions
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Jump into other ad-hoc duties when your colleagues need your help

What we need from you

Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

· What we offer

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

We’ll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

Shift times 06:30 - 15:00 / 14:30 - 23:00

Job Types: Permanent, Full-time

Pay: £12.71 per hour

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in handforth, chs

Guest Service Assistant

Guest Services Agent - Part time

Wedding & Special Events Coordinator

Resident Service Agent

Nights Receptionist

Reservations Agent

Personal Assistant / Senior Property, Business, Podcast & Compliance Administrator

Conference and Christmas Sales Support

Senior Events & Groups Executive

Senior Meeting & Events Executive

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