Senior service desk Work, Jobs in Handforth, Eng (with Salaries)

Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
1d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Comodity Buyer
Senior Aerospace BWT —Macclesfield
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
- Life insurance
- Sick pay
Quick apply
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Senior Transition Manager
Capgemini —Manchester
- Hybrid work
- AWS
- IT
- Negotiation
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
8d
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
PA Part-time
Redbrick Academy —Manchester
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Business Change Support - North West
HM Courts & Tribunal Service —Ashton-Under-Lyne
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Senior Guest Services Manager
Holiday Inn Express Manchester Arena —Manchester
- £30,313 a year
- Nights as needed
- Hospitality
- Hotel
- Front desk
- Store discount
- Employee discount
Quick apply
13d
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
IT Support Services Director
Itecnologies IT Services Ltd —Manchester
- £5,300 - £8,000 a month
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
5d
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
Quick apply
Occupancy Planner EMEA
JLL —Manchester
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel

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Senior Service Desk Analyst

Frontline Consultancy and Business Services Ltd
Handforth

Quick apply

Job details

Permanent | Full-time
£25,636.32 - £35,000.00 a year
1 day ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Customer service
LAN
Business processes
Microsoft Exchange
Windows
DHCP
VoIP
Remote access software
Scripting
Computer networking
DNS
SharePoint
SAN
IT
VMWare
Linux
Cisco ASA
Citrix
PowerShell
Active Directory
Time management
Juniper
VPN

Full job description

The Job: Senior Service Desk Analyst

The Senior Service Desk Analyst delivers maintenance for a primary incident solution, request fulfilment and reports to the centralised division of Service Desk.

You will be primarily dealing with escalated support queries across a wide range of technologies and Operational Resource Monitoring. The role will also include some project-based work.

You will have between 2-5 years' experience in either a 2nd or 3rd line service desk role, experience in working ticket queues, SLA, and focus on customer experience. You can speak confidently to both technical and business users and translate customer requirements into solutions. You are keen to learn new skills and products with a genuine passion for technology.

Principle Responsibilities:

Monitor and maintain network and associated software, including responding to tickets.
Work with other departments, contractors and staff to ensure compliant Server and Network operations.
Identify, categorize and respond to Server and Network problems.
Manage changes, upgrades, improvements and integrations.
Monitor Device Uptime and Report on this.
Communicate with partners and vendors on behalf of the company
Recommend infrastructure upgrades for optimal performance to the management
Resolve technical issues remotely. Using customer knowledge, business processes and knowledge base articles to resolve customer requests.
Manage Service Documentation – Maintain comprehensive records of issues relating to both software and hardware in the Frontline ITSM Knowledge Base.

Person Requirements:

An ability to think critically about systems and to offer suggestions where appropriate
Highly analytical in problem solving with the ability to apply original and innovative thinking
Must aspire to a culture of service excellence, with a proactive attitude to managing issues and keeping customers updated at all times.
Excellent verbal and written skills in order to communicate effectively with customers, managers and other colleagues.
Be able to work under pressure and think clearly in challenging situations in a logical manner.
To be flexible in approach and be comfortable with a fluid organisational structure that requires both teamwork and self-sufficiency as necessary, with the ability to work under minimal supervision.
Excellent customer service skills and a professional telephone manner are essential in this customer facing role.
Excellent team player, develops and maintains positive working relationships with others.
Excellent time management skills.
Knowledge and understanding of relevant industry standards.Experience and Certification Requirements:

Required:

Minimum of 5 years’ experience in IT
Minimum of 2 years’ experience at 2nd level IT Service Delivery
Experience with Windows 10 & 11
M365 (Inc Exchange, SharePoint, OneDrive, Teams)
Windows Server
Microsoft Exchange
DHCP, DNS, LAN & WAN
VMware and Hyper V
Active directory (Entra), group policy, print & file server experience
Backup technologies (Inc Backup Exec, Datto, Azure, Veeam)
Antivirus
Windows update technologies

Desirable

ITIL foundation qualification
Microsoft certification or equivalent
Citrix
IT Managed Services Experience
Linux Operating System Experience
Network & VPN (Inc VLAN, Watchguard, Juniper, Cisco ASA, Cisco Meraki)
SAN technologies
Multi WAN topology
Experienced with PowerShell
Azure Virtual machines, Active directory & V-Nets
VOIP Telephony Experience (Teams, Cisco, 8x8 etc)
ITSM / Datto experience / RMM tools, patching, and scripting
Remote Desktop

Working Environment:

This position is a hybrid environment, working remotely from home and in the office at Handforth in line with our Remote Working Policy.
Working hours are 37.5 hours per week. Working weekly shift rotation to cover key support hours 08:00 – 18:00, Monday to Friday.

Smart Performance Indicators (first 12 months)

Personal first-time fix ≥75%; reopen rate ≤3%.
Contribute ≥ 24 new or updated knowledge articles with ≥ 90% helpfulness.
Reduce average handling time by 15% through AI and automation usage.
Mentor two first line analysts to independently resolve priority categories.

Benefits:

Company enrolled benefits package.
Employee Assistance Programme
22 standard days annual leave plus UK bank holidays.
1 additional annual leave day on your birthday.
2 additional annual leave days entitlement at Christmas.
Pension Scheme after 3 months of service.
Employee of the Month bonus scheme of £500 if you are successful.
Referral fee of £1,000 if successful

Pay: £25,636.32-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme
Sick pay
Transport links

Experience:

Service Desk: 3 years (required)

Work Location: Hybrid remote in Handforth SK9 3PW

Quick apply

Refine Your Search

senior service desk jobs in handforth, eng

Senior Service Desk Analyst

Service Desk Manager

Technical Support Supervisor

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IT Service Management Senior Business Analyst

IT Service Desk Analyst Apprentice

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Senior Transition Manager

Hybrid MSP/Embedded Technical Support

Senior IT Director

PA Part-time

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Senior Claims Handler EL/PL

Business Change Support - North West

Senior Guest Services Manager

1st Line NOC Engineer

IT Support Services Director

3rd Line Infrastructure Engineer

Occupancy Planner EMEA

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