Bookings team lead Work, Jobs in Handsworth, Nl (with Salaries)

CSR Lead
Thompson Commercials Ltd —Sheffield
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Employee assistance programme
Quick apply
8d
Bookings Team Lead
Spire Healthcare —Sheffield
- Full-time
- Annual leave
Operations Support Officer
University of Sheffield —Sheffield
- £27,319 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
1d
Immigration Coordinator - Fixed Term Contract - 6 and 12 months
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Quality and Learner Data Administrator
Landmarks College —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Travel
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
2d
General Manager, O2 Academy Sheffield
Live Nation —Sheffield
- Weekend availability
- Management
- Microsoft Office
- Communication skills
10d
Studio Assistant - Dronfield
People and Culture —Sheffield
- £12.80 an hour
- Part-time
Quick apply
1d
Studio Assistant - Attercliffe , Sheffield
People and Culture —Sheffield
- £12.80 an hour
- Part-time
Quick apply
1d
Travel Consultant - Belper
Hays Travel —Belper
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Facilities Manager
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- Hospitality
- Customer service
- Microsoft Office
14d
Studio Assistant - Derby, College Retail Park
People and Culture —Sheffield
- £12.80 an hour
- Part-time
Quick apply
1d
Studio Assistant - Lady Bay, Nottingham
People and Culture —Sheffield
- £12.80 an hour
- Part-time
Quick apply
1d
Supervisor - Padel Club
padel bonito —Sheffield
- £13.21 an hour
- Part-time
- Hospitality
- Bar
- Social media management
- Free parking
- Employee discount
Quick apply
13d
Marketing, Social Media & Corporate Outreach Assistant
The Great Escape Game, Sheffield —Sheffield
- £14 an hour
- Part-time
- Social media management
- Bachelor's degree
- In-person
- Flexitime
- Employee discount
Quick apply
3d
Assistant Conference and Events Manager
Hellaby Hall Hotel and Leisure —Rotherham
- £28,000 - £31,000 a year
- Weekend availability
- Hospitality
- Hotel
- Project management
Quick apply
1d
Studio Manager - Attercliffe, Sheffield
People and Culture —Sheffield
- £30,000 - £34,000 a year
- Weekend availability
Quick apply
1d
Wedding and Events Coordinator
Longbow Bars & Restaurants Ltd - The Maynard, Grindleford —Hathersage
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
3d
Studio Manager - Derby, College Retail Park
People and Culture —Sheffield
- £30,000 - £34,000 a year
- Weekend availability
Quick apply
1d
Studio Manager - Dronfield
People and Culture —Sheffield
- £30,000 - £34,000 a year
- Weekend availability
Quick apply
1d
Studio Manager - Manvers
People and Culture —Sheffield
- £30,000 - £34,000 a year
- Weekend availability
Quick apply
1d

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bookings team lead jobs near handsworth, nl

CSR Lead

Thompson Commercials Ltd -
Sheffield

Quick apply

Job details

Full-time
From £35,000 a year
8 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

CRM software
Customer service
Maintenance
Complaint handling
Microsoft Office
Organisational skills
Leadership

Full job description

CSR Lead (Customer Service Representative Lead)

Thompson Commercials Ltd is the largest privately owned Renault Trucks dealership in the UK, operating across 8 depots throughout the East of England. From Renault and Isuzu new trucks to quality pre-owned trucks, trailers, and vans, Thompson Commercials has built a reputation as a trusted partner in the commercial vehicle industry.

Our success is driven by our people—loyal, reliable, and highly skilled professionals who are committed to delivering exceptional service every day. We pride ourselves on building long-term customer relationships and keeping our customers' fleets moving. As we continue to grow, we are looking for an experienced and customer-focused CSR Lead to join our Sheffield depot and play a key role in delivering outstanding customer service while supporting and developing our Customer Service team.

The Role

As CSR Lead, you will be responsible for leading the Customer Service Representative team, ensuring customers receive a consistently high standard of service throughout their journey with Thompson Commercials.

You will act as the primary point of contact for customer service operations within the depot, overseeing customer interactions, supporting service advisors, coordinating communication between departments, and driving continuous improvements in customer satisfaction. This role combines hands-on customer engagement with team leadership, making it ideal for someone who enjoys developing people, improving processes, and delivering exceptional customer experiences.

Key Responsibilities

Lead, motivate, and support the Customer Service Representative team to deliver outstanding service standards
Act as the first escalation point for customer enquiries and complaints, ensuring prompt and effective resolution
Build and maintain strong relationships with customers, ensuring a positive experience at every touchpoint
Coordinate service bookings and customer communications throughout the service process
Work closely with Service Advisors, Workshop Controllers, and Parts teams to ensure seamless customer journeys
Monitor customer feedback and identify opportunities to improve service delivery and customer satisfaction
Support the onboarding, training, and development of customer service team members
Ensure customer records, bookings, and documentation are maintained accurately and efficiently
Track key customer service metrics and provide regular reporting to depot management
Promote additional products and services that add value to customers and support business growth
Assist with operational and administrative tasks to support the wider depot team when required
Champion Thompson Commercials' values and customer-first culture across the depot

Essential Skills & Experience

Proven experience in a customer service leadership, team leader, or supervisory role
Strong track record of delivering excellent customer service in a fast-paced environment
Excellent communication, interpersonal, and relationship-building skills
Ability to coach, motivate, and develop team members
Strong organisational skills with the ability to prioritise multiple tasks effectively
Experience handling customer complaints and escalations professionally
Confident using customer service systems, booking platforms, and Microsoft Office applications
Proactive, positive, and solutions-focused approach

Desirable

Experience within the commercial vehicle, automotive, transport, or fleet sector
Understanding of service department processes and workshop operations
Experience monitoring customer service KPIs and performance metrics
Knowledge of CRM systems and customer satisfaction programmes
Familiarity with vehicle maintenance terminology and industry practices

Why Join Thompson Commercials?

Be part of a successful and growing business with a strong reputation across the East of England
Join a supportive team that values loyalty, reliability, and career progression
Lead and develop a customer-focused team with real influence on depot performance
Access ongoing training and development opportunities
Benefit from a competitive package including:
Company pension scheme
Employee Assistance Programme
Cycle-to-Work Scheme
Ongoing professional development
Make a genuine impact within one of the UK's most trusted commercial vehicle dealership networks

Pay: From £35,000.00 per year

Experience:

Truck or Trailer: 5 years (preferred)
Automotive : 5 years (preferred)
supervisory: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

bookings team lead jobs in handsworth, nl

CSR Lead

Bookings Team Lead

Operations Support Officer

Immigration Coordinator - Fixed Term Contract - 6 and 12 months

Quality and Learner Data Administrator

General Manager, O2 Academy Sheffield

Studio Assistant - Dronfield

Studio Assistant - Attercliffe , Sheffield

Travel Consultant - Belper

Facilities Manager

Studio Assistant - Derby, College Retail Park

Studio Assistant - Lady Bay, Nottingham

Supervisor - Padel Club

Marketing, Social Media & Corporate Outreach Assistant

Assistant Conference and Events Manager

Studio Manager - Attercliffe, Sheffield

Wedding and Events Coordinator

Studio Manager - Derby, College Retail Park

Studio Manager - Dronfield

Studio Manager - Manvers

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