Complaints manager Work, Jobs in Hanwell, Gtl (with Salaries)

Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
1d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
9d
Assistant Investigations & Complaints Officer
House of Commons UK Parliament —London
- £37,834 - £41,998 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
9d
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Information Governance and Complaints Service Manager
Merton Council —Merton
- £63,966 - £66,378 a year
- Full-time
- Customer service
- Project management
- Communication skills
- Annual leave
8d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
13d
Area Manager
Enimed Limited —Pinner
- £55,000 - £65,000 a year
- Full-time
- Management
- Analysis skills
- Travel
- Annual leave
Quick apply
Cluster General Manager
iQ Student Accomodation —Kingston upon Thames
- £43,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Regional Resolution Manager - North West London
Peabody —Ealing
- £50,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
1d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Housing Complaints and Service Improvement Manager
i-Jobs —London
- £247.80 a day
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
9h
Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
8d
Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
8d
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
6d
Responsible Individual
CCK consultancy —London
- From £300 a day
- Part-time
- Management
- In-person
- Leadership
Quick apply
9d
Bereavement Services Operations Manager
Enable —London
- £41,051.43 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Yeading
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d

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Complaints and ME’s Manager

Hillingdon Council -
Uxbridge

Apply Now

Job details

Permanent
£53,172 - £57,402 a year
1 day ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Flexible schedule

Qualifications

Report writing
Management
Analysis skills
Leadership
Communication skills

Full job description

About the role

We are looking for an experienced and motivated manager to lead Hillingdon Council’s Complaints and Members’ Enquiries Team.

This is a key leadership role responsible for ensuring complaints and enquiries from Members and MPs are handled efficiently, professionally and in line with statutory requirements. You will lead a specialist team, manage complex and sensitive cases, oversee Ombudsman investigations, and use customer feedback to drive service improvement across the Council.

About You

You will have:

Significant experience managing a customer-focused, complaints, casework or regulatory service.
Strong leadership and people management skills.
Experience handling complex and sensitive complaints and enquiries.
Excellent written communication and report-writing skills.
Strong analytical skills and the ability to make sound, evidence-based decisions.
The ability to build effective relationships with senior managers, elected Members and external organisations.

What You’ll Do

You will:

Lead the Council’s corporate complaints and Members’ Enquiries function.
Manage Ombudsman investigations and high-profile escalations.
Drive improvements through learning from complaints and resident feedback.
Monitor performance, quality and compliance.
Support the development of policies, guidance and best practice across the organisation.

Why Join Us?

This is an exciting opportunity to influence how the Council responds to residents, improves services and delivers excellent customer experience. You will work closely with senior leaders and play a vital role in helping us put residents first.

Apply now and help us deliver excellent outcomes for Hillingdon residents.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

Basic/ Standard/ Enhanced DBS Check
Qualifications Check
Professional Registration Check
2/ 5 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

complaints manager jobs in hanwell, gtl

Complaints and ME’s Manager

Customer Service Manager

Head Of Customer Experience

Operations Manager

Assistant Investigations & Complaints Officer

Client Services Manager

Information Governance and Complaints Service Manager

Customer Operations Manager

Area Manager

Cluster General Manager

Senior Projects Manager Disrepair & Damp & Mould

Regional Resolution Manager - North West London

Assistant Customer Service Manager

Housing Complaints and Service Improvement Manager

Senior Complaints Officer

Senior Admissions Officer (Applicant Enquiries)