Data center Work, Jobs in Hardway, Ham (with Salaries)

Data Centre Customer Service Executive
Kingspan Water and Energy —Havant
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
7d
Senior People Growth & Experience Expert
TÜV SÜD —Fareham
- Full-time
- Training & development
Health Insights Enquiry Line - Team Manager
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Training & development
4d
Quality Manager
Vestas —Newport
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Southampton
- Full-time
- English
- Analysis skills
- Business
8d
Assistant Manager
Starbucks —Havant
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Data Centre Design Engineer
Kingspan Water and Energy —Havant
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Continuous improvement
Quick apply
7d
Contract Support Administrator
JIK-Integral UK Limited —Southampton
- Full-time
- Computer literacy
- Computer skills
- Budgeting
Quick apply
Highways Operative - 151456
Ringway —Winchester
- Monday to Friday
- Maintenance
AI Product Manager
NICE —Southampton
- Hybrid work
- Computer Science
- Data analysis skills
- Bachelor's degree
Quick apply
Receptionist
The Star Hotel Southampton. High Street —Southampton
- From £12.71 an hour
- Part-time
- Google Suite
- Computer literacy
- English
Quick apply
12d
Manufacturing Supervisor
VES Andover Ltd —Eastleigh
- £28,000 - £35,500 a year
- Full-time
- Quality control
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
3d
Store Manager
Starbucks —Totton
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Channel Sales & Marketing Representative (French Speaker)
EIMS —Southampton
- £30,000 - £38,000 a year
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
Quick apply

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Data Centre Customer Service Executive

Kingspan Water and Energy -
Havant

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
7 days ago

Qualifications

French
Power BI
Data centre experience
Report writing
Incident management
Stakeholder collaboration
PCI
Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Microsoft Office Suite
Customer relationship management
Ticket management systems
Organisational skills
Relationship management
ISO 27001
Customer support
Customer interaction
Microsoft Project
Sales and customer service experience
Communication skills
German

Full job description

Kingspan Light, Air + Water is committed to driving innovation and sustainability across the data centre sector. As we expand our presence in this fast-growing market, we are seeking a Data Center Customer Service Executive to become a key member of our team.

This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems and working in a fast-paced environment. You will act as the primary point of contact for customers, ensuring a high level of service while coordinating with operational, engineering and logistics teams to deliver outstanding customer experiences.

Key Responsibilities

Customer Service & Account Support

Act as the first point of contact for customer enquiries, requests, incidents and escalations.
Build and maintain strong customer relationships through professional communication and service delivery.
Manage customer requests and ensure they are resolved within agreed service levels.
Provide regular updates and communications to customers regarding incidents, requests and maintenance activities.

Incident & Service Management

Manage service tickets from creation through to resolution.
Coordinate with internal technical teams to investigate and resolve customer issues.
Escalate critical matters where necessary while maintaining effective stakeholder communication.
Ensure all customer interactions and support activities are accurately recorded.

Operational Coordination

Coordinate customer access requirements and visitor management procedures.
Support Remote Hands and Smart Hands service requests.
Assist with service provisioning, equipment deliveries, rack installations and decommissioning activities.
Support change management communications and customer notifications.

Reporting & Performance

Monitor performance against customer SLAs and contractual commitments.
Produce service reports and operational updates.
Identify trends and opportunities for continuous improvement.
Support customer review meetings and service governance activities.

Compliance & Security

Follow all data centre security procedures and access control requirements.
Support compliance with relevant standards including ISO 27001, SOC and PCI-DSS.
Maintain confidentiality of customer and business information at all times.

About You

Essential Skills & Experience

Previous experience in a customer service, service desk, customer support or customer-facing role.
Excellent verbal and written communication skills.
Strong organisational and administrative skills.
Ability to manage multiple priorities and work effectively under pressure.
Strong relationship-building and stakeholder management skills.
High attention to detail and problem-solving capability.
Proficiency in Microsoft Office applications, particularly Excel.

Desirable Skills & Experience

Experience within a data centre, IT infrastructure, telecoms or technical services environment.
Understanding of service management processes and ticketing systems.
Knowledge of data centre infrastructure including power, cooling and networking environments.
Experience using Power BI, MS Project or similar reporting tools.
German, French or Nordic language skills.
Sales or customer-facing commercial experience.

Qualifications

Degree or higher-level qualification in a technical, engineering, business or project management discipline is desirable.

Why Join Kingspan?

Opportunity to work within a rapidly growing global market.
Be part of an innovative and industry-leading organisation.
Collaborate with experienced professionals across engineering, operations and commercial teams.
Career development opportunities within a global business.
Support the delivery of sustainable solutions for critical infrastructure projects.

If you are passionate about customer service, thrive in a dynamic environment and are interested in the future of data centre infrastructure, we'd love to hear from you.

Apply today and join Kingspan Light, Air & Water as we help shape the future of data centres worldwide.

Quick apply

Refine Your Search

data center jobs in hardway, ham

Data Centre Customer Service Executive

Senior People Growth & Experience Expert

Health Insights Enquiry Line - Team Manager

Quality Manager

Operations & Logistics Internship, Amazon Logistics

Assistant Manager

Data Centre Design Engineer

Contract Support Administrator

Highways Operative - 151456

AI Product Manager

Receptionist

Manufacturing Supervisor

Store Manager

Channel Sales & Marketing Representative (French Speaker)

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