Appointment coordinator Work, Jobs in Harlesden, Gtl (with Salaries)

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
3d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Customer Care Call Centre Advisor
Wimpole Hair Clinic —London
- £20,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
9d
Full-time Medical Receptionist & Administrator (40 hours per week)
The Medical Chambers Kensington —London
- £27,040 a year
- Full-time
- English
- Organisational skills
- Front desk
- Employee discount
- Sick pay
Quick apply
8d
Lifestyle & Wellness Co-ordinator
Bupa —Wembley
- £12.75 - £13.75 an hour
- Full-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Receptionist/Administrator
Clearcut Physiotherapy Ltd —Kensington and Chelsea
- £25,420 - £27,000 a year
- Part-time
- Sales
- Computer literacy
- Hotel
- Gym membership
Quick apply
3d
Sales & Events Coordinator
The Duke of Kent, Ealing —London
- £13.25 - £14.42 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
3h
Patient Booking Coordinator
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Administrative experience
- Negotiation
7h
Patient Services & Sales Coordinator – Evening Reception
Clearcut Physiotherapy Ltd —Kensington and Chelsea
- £25,420 - £27,000 a year
- Part-time
- Sales
- Computer literacy
- Hotel
- Gym membership
Quick apply
10d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
3d
PCN Care Coordinator / Administrator
Barnet PCN5 —London
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Employee discount
Quick apply
9d
Studio Coordinator & Executive Assistant (Luxury Wig Studio)
Chrissy Bales —London
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Office
Quick apply
Care Coordinator - Full Time
Willesden Green Surgery —London
- £13.85 an hour
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick apply
11d
CUSTOMER EXPERIENCE & ECOMMERCE COORDINATOR: LONDON,SOHO
Aubin & Wills —London
- From £30,000 a year
- Full-time
- Microsoft Word
- In-person
- Communication skills
- Employee discount
Quick apply
4d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Office Coordinator - Lettings
Campions —London
- £26,500 - £28,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
- Employee assistance programme
Quick apply
Outpatient Centre Coordinator - Urgent Care - Bank
Bupa —London
- Weekend availability
- Administrative experience
- Data entry
- Organisational skills
- Employee discount
- Gym membership
Quick apply
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Office Coordinator - Property Management
Campions —London
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
Quick apply

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Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

St John's Way Medical Centre
London

Quick apply

Job details

Temporary | Full-time
£525 a week
3 days ago

Qualifications

Collaborate with healthcare professionals
Record keeping
EMIS Web
Inbound customer enquiry call handling
Clinical record keeping
Computer literacy
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GP surgery experience
GCSE
Administrative support experience
Filing
Scanning
Patient service
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Data entry
Organisational skills
Front desk
Multidisciplinary collaboration
Patient record updating
Managing patient records
Communication skills
Time management
Office experience

Full job description

We are seeking a dynamic, organised and experiencedcPatient Services Co-ordinator (GP Reception and Administrator) to join our GP Surgery in this combined GP Reception and Administration role. This is a self employed contract basis.

Patient Services Coordinator (GP Reception and Administrator) will provide an agreed range of patient-facing and administrative services, supporting the efficient delivery of Practice operations. The role will include reception services, appointment administration, patient correspondence, referrals, clinical administration and general administrative support.

The Patient Services Coordinator (GP Reception and Administrator) will provide a high-quality front-of-house and administrative service, acting as a key point of contact for patients while supporting the smooth and efficient running of the Practice. The role combines reception, appointments, patient records, correspondence, referrals, clinical administration and general administrative duties.

The postholder will be expected to work flexibly across reception and administrative functions, using their knowledge, experience and initiative to resolve appropriate queries and tasks within the administrative team before escalating matters to a clinician. The role requires excellent organisational skills, attention to detail, confidentiality and the ability to work effectively in a busy NHS GP practice environment.

Key ResponsibilitiesPatient-Facing & Reception Duties

Welcome and assist patients and visitors in a friendly, professional and respectful manner.
Manage the reception desk and answer incoming telephone calls promptly and professionally.
Deal with patient queries in person, by telephone and through digital communication channels.
Take accurate messages and ensure information is passed to the appropriate person promptly.
Process patient payments and support non-NHS/chargeable services.
Maintain a clean, safe and professional reception and patient-facing environment.
Receive deliveries and visitors and support the general security of the Practice.

Appointments, Registration & Patient Records

Manage the Practice appointment system, including personal, telephone and online appointment requests.
Direct patients appropriately to the relevant healthcare professional or service.
Register new patients and process patient deductions in accordance with Practice procedures.
Scan, file and manage incoming and outgoing patient records and correspondence.
Carry out accurate data entry, coding, allocation and collation.
Process repeat prescription requests in accordance with Practice procedures.

Clinical Systems & Digital Working

Use EMIS confidently and effectively as an essential requirement of the role.
Maintain accurate patient records and complete administrative tasks within EMIS.
Action and manage EMIS tasks appropriately.
Use Docman, Accurx and the Electronic Referral Service (ERS) as required.
Check and action the Accurx inbox, including relevant personal and Teams Accurx inboxes.
Check ERS daily and take appropriate action.
Maintain competency in all relevant clinical and administrative systems.

Referrals & Clinical Administration

Check and code NHS 111 documentation.
Complete ERS referrals and Advice & Guidance requests.
Monitor rejected and cancelled referrals and take appropriate action.
Monitor DNAs and ensure relevant information is appropriately escalated to the GP.
Process clinical correspondence and ensure information is accurately recorded and routed.
Support specialist administrative processes, including SARs, insurance reports, PIP applications and Universal Credit forms where appropriately trained and delegated.

Task Management & Administrative Triage

Review incoming administrative tasks and use knowledge, training and experience to determine whether matters can be resolved without clinician involvement.
Prioritise workload appropriately and identify matters requiring urgent attention.
Gather relevant information before forwarding tasks to clinicians.
Seek guidance from the Line Manager where unsure how a task should be managed.
Complete delegated tasks efficiently and within agreed timescales.

General Administration

Provide administrative and clerical support, including word processing, filing, scanning and photocopying.
Process incoming and outgoing post, emails and correspondence.
Maintain accurate and confidential records.
Order, monitor and replenish stationery and other Practice supplies.
Liaise with IT and clinical system suppliers where technical issues arise.
Ensure administrative work is completed accurately and appropriately before being passed to another member of staff.

Teamwork, Confidentiality & Safeguarding

Work collaboratively with reception, administration, clinical and management teams.
Provide appropriate cover for colleagues during periods of absence or increased workload.
Maintain strict patient confidentiality and comply with GDPR and NHS Information Governance requirements.
Follow Practice procedures relating to safeguarding, confidentiality, information security and data protection.
Recognise and appropriately escalate safeguarding concerns.
Complete all mandatory training and maintain relevant knowledge and skills.

Experience & Person SpecificationEssential

Previous experience working in an NHS GP Practice reception and/or administration environment.
Demonstrable experience using EMIS – this is an essential requirement for the role.
Experience using GP clinical and administrative systems.
Experience using Docman.
Experience using Accurx.
Experience using ERS.
Experience processing iGPR requests.
Understanding of NHS administrative processes.
Excellent verbal and written communication skills.
Strong organisational and time-management skills.
Ability to prioritise workload and meet deadlines.
Ability to work independently and use initiative.
High level of accuracy and attention to detail.
Ability to maintain patient confidentiality.
Ability to remain calm and professional when dealing with challenging or difficult situations.
Good IT skills and confidence in learning and using digital systems.
Ability to work effectively as part of a multidisciplinary team.
Knowledge of Information Governance and GDPR.
Understanding of safeguarding responsibilities.
Commitment to providing a high-quality patient service.
Experience of non-NHS work and chargeable services would be advantageous.

General Requirements

The successful candidate will be expected to work proactively rather than simply passing tasks to clinical colleagues. They should be able to use their administrative knowledge, training and judgement to identify matters that can reasonably be resolved within the administrative team before escalating to a clinician.

The postholder must be flexible, willing to support colleagues during periods of increased demand or staff absence, and committed to maintaining high standards of patient service, confidentiality, accuracy and professionalism.

Please note: Previous NHS GP Practice experience and the ability to use EMIS are essential requirements for this position.

Important Contractor Status

This role is intended to operate as a genuine self-employed contractor arrangement. The contractor is engaged to provide an agreed service to the Practice rather than being employed as a member of Practice staff.

Pay: £525.00 per week

Application question(s):

How many years of Emis do you have?

Experience:

GP surgery: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

appointment coordinator jobs in harlesden, gtl

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

Call Handler/ Administrator

Customer Care Call Centre Advisor

Part Time Receptionist/Clinic Coordinator

Full-time Medical Receptionist & Administrator (40 hours per week)

Lifestyle & Wellness Co-ordinator

Receptionist/Administrator

Sales & Events Coordinator

Patient Booking Coordinator

Patient Services & Sales Coordinator – Evening Reception

Meetings & Event Sales Co-ordinator

PCN Care Coordinator / Administrator

Studio Coordinator & Executive Assistant (Luxury Wig Studio)

Care Coordinator - Full Time

CUSTOMER EXPERIENCE & ECOMMERCE COORDINATOR: LONDON,SOHO

Residence Life Coordinator, First Year Focus - NYU London

Office Coordinator - Lettings

Outpatient Centre Coordinator - Urgent Care - Bank

Customer Experience Coordinator

Office Coordinator - Property Management

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