Practice managers Work, Jobs in Harleston, Nfk (with Salaries)

Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
7d
Administration Team Lead
Framlingham Medical Practice —Framlingham
- £29,604 - £34,493 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Customer service
- Master's degree
- No degree
7d
Administration Manager
PrimaryCareCareers —Thetford
- £15.00 - £16.10 an hour
- Management
- Customer service
- IT
- Annual leave
- Gym membership
8d
Health Services Manager
GB Dental —Ipswich
- Full-time
- Microsoft Office
- Administrative experience
- In-person
Quick apply
Dental Practice Manager
Star Dental Clinic 53 St Augustine's street Norwich —Norwich
- £24,420 - £32,000 a year
- Part-time
- Supervising experience
- Human resources
- In-person
Quick apply
8d
Transport Operations Manager
Brakes —Thetford
- £57,000 - £62,000 a year
- Full-time
- Leadership
- Employee discount
2d
Regional Operations Manager - East Anglia and Hertfordshire
Boots —Norwich
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
14d
VacancyTitle: Registered Manager (6 Month FTC)
Together Dental —Norwich
- Temporary
- Leadership
- Employee assistance programme
Retail Sales & Operations Manager
apetito —Dereham
- Full-time
- Hospitality
- Sales
- Driving
- Employee discount
14d
Deputy Clinic Manager
Diaverum —Aldeburgh
- £44,517 - £45,637 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Referral programme
Quick apply
Deputy Clinic Manager Aldeburgh
Diaverum —Aldeburgh
- Up to £45,637 a year
- Part-time
- Microsoft Office
- Leadership
- Communication skills
- Referral programme
Security Operations Support Manager
Mitie —Norwich
- £15 an hour
- Full-time
- Supervising experience
- IT
- Free parking
- Employee discount
4d

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Senior Clinical Manager for Complaints, Learning and Improvement

Norfolk and Suffolk NHS Foundation Trust -
Norwich

Apply Now

Job details

Full-time
£66,582 - £77,368 a year
7 days ago

Full job description

Lead Complaints and PALS, Drive Improvement, Shape Trust‑Wide Learning

We are seeking an exceptional and compassionate leader to join the Trust as our Senior Clinical Manager for Complaints, Learning and Improvement , a highly visible leadership role at the heart of complaints, PALS, organisational learning and service improvement.

This is a unique opportunity to influence Trust‑wide culture, ensuring that concerns, feedback and complaints from service users, families and carers drive meaningful improvements in the quality and safety of our services. Reporting to the Director of Patient Experience, you will provide strategic direction for the Complaints and PALS functions, leading a high‑performing team and ensuring feedback is translated into tangible service improvement.

As the Trust’s subject matter expert on Complaints and PALS, you will advise Executive and Clinical leaders, oversee the management of complex and high‑profile cases, and represent the organisation in discussions with regulators, external agencies and partner organisations. Your leadership will be instrumental in strengthening governance, embedding a culture of openness and accountability, and ensuring learning is consistently translated into better outcomes for patients.

You will also promote a proactive, early resolution approach through PALS and local services, ensuring concerns are addressed promptly and do not escalate into formal complaints.

As Senior Clinical Manager for Complaints, Learning and Improvement, you will provide strategic and clinical leadership for the Trust’s Complaints and PALS service, ensuring the organisation listens to, learns from and acts on concerns from service users, carers and families.

You will lead the development of a culture where feedback, concerns and complaints are welcomed as opportunities for learning and improvement, ensuring insights are translated into measurable service improvements in partnership with Quality Improvement, Transformation, and operational teams.

Acting as the Trust’s senior clinical expert, you will support the resolution of complex and high‑profile cases, influence senior leaders, and ensure complaints and patient experience are a key driver of organisational learning and change. You will use data, thematic analysis and feedback intelligence to identify trends, drive improvement, and represent the Trust with regulators and external partners.

You will also ensure the voices of underserved and marginalised communities are reflected in improvement activity, working closely with the Health Equity Team to reduce inequalities and improve experiences for all service users.

Alongside this strategic leadership role, you will retain accountability for the effective operational delivery of Complaints and PALS services, ensuring high‑quality, compassionate and timely responses across the entire complaints pathway.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Location and Working Arrangements

The role is based at County Hall, Norwich. We support flexible working; however, there is an expectation that the post holder will be present on site for a minimum of three days per week to support visibility, leadership and collaboration across teams and services.

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Apply Now

Refine Your Search

practice managers jobs in harleston, nfk

Senior Clinical Manager for Complaints, Learning and Improvement

Administration Team Lead

Senior Clinical Manager for Complaints, Learning and Improvement

Administration Manager

Health Services Manager

Dental Practice Manager

Transport Operations Manager

Regional Operations Manager - East Anglia and Hertfordshire

VacancyTitle: Registered Manager (6 Month FTC)

Retail Sales & Operations Manager

Deputy Clinic Manager

Deputy Clinic Manager Aldeburgh

Security Operations Support Manager

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